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Hear review

#23 of 31 in Contact Center Analytics Software

API-first contact center analytics for real-time QA, compliance, and coaching.

6.9/10Editor score
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Hear6.9 Visit Hear

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Hear is an AI-powered contact center intelligence platform for customer experience, compliance, operations, and sales teams. It captures and analyzes voice, chat, and email interactions, combining real-time monitoring with automated quality assurance, speech analytics, sentiment and emotional-signal analysis, compliance flagging, agent evaluation, reporting, and natural-language querying. The product is a strong fit for newer teams that want API-first QA and a broad view of interaction quality across contact-center workflows.

Its ecosystem fit is a central strength. Hear offers API-first integrations with CRM, contact-center, ticketing, and billing systems, including Genesys Cloud, Pipedrive, GreenStar, Feefo, Freshworks, Commbox, Freshdesk, JustCall, and Freshcaller. That gives teams several paths for connecting interaction data to existing operational systems. The web and API platforms also support a flexible deployment model for organizations that want analytics embedded into their current stack rather than managed as an isolated workspace.

The standout capability is the combination of automated QA and real-time intelligence. Hear can score interactions, monitor compliance, identify sentiment and emotional signals, evaluate agent performance, surface coaching insights, and provide interactive answers through natural-language querying. Advanced reporting and interaction summaries extend that coverage for operations and customer experience teams. According to the published buying model, contact with sales is required, so Hear is better suited to teams willing to assess an API-led platform than to buyers seeking immediate self-serve access. Organizations wanting contact-center analytics across multiple interaction types should consider Hear; teams prioritizing a longer operating history or a web-only workflow may prefer an alternative.

Hear pros and cons

  • Where it wins
    • Real-time monitoring and alerts across voice, chat, and email interactions
    • Automated QA, sentiment analysis, compliance flagging, and coaching insights
    • API-first integrations with CRM, CCaaS, ticketing, and billing systems
  • Where it doesn't
    • Buying requires contact with sales rather than a self-serve checkout
    • Platform access is centered on web and API
    • Founded in 2023, so it has a shorter operating history

Hear fact sheet, pricing and score →

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