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Harness Service Reliability Management

Freemium#2 of 13 in Site Reliability Engineering Platforms

Harness Service Reliability Management: Connects SLOs and error budgets to delivery policies, change analysis, and rollback. Ranked #2 of 13 in Site Reliability Engineering Platforms by our editors (8.8/10); pricing: Free plan · pricing on request; best for teams tying reliability objectives to deployments.

8.8/10Editor score
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Harness Service Reliability Management8.8 Visit Harness

At a glance

  • Editor score
    8.8 / 10
  • Pricing
    Free plan · pricing on request
  • Best for
    Teams tying reliability objectives to deployments
  • Free plan
    Yes
  • SLO management
    Yes
  • Founded
    2017 · San Francisco, California, United States
  • Facts checked
    28 Sep 2026

  • Where it wins

    • Tracks SLO health, history, and error budgets in dashboards
    • Applies SLO governance policies in CI/CD and can roll back deployments
    • Supports cloud or self-hosted deployment and connects to common monitoring tools

  • Where it doesn't

    • Pricing is handled through sales rather than published as module prices
    • Essentials is an all-in-one DevOps bundle, not an SRM-only plan
    • Free Plan support is community-based

Our verdict on Harness Service Reliability Management

Harness Service Reliability Management (SRM) gives engineering and DevOps teams tools to define service-level objectives, monitor SLO health, calculate error budgets, and connect reliability criteria to software delivery. Its focus is teams that want reliability objectives to influence deployment decisions, rather than teams looking only for a standalone dashboard. SRM is available through cloud or self-hosted deployment, and Harness positions the platform for individual developers, small teams, growing organizations, and enterprises.

The product’s central strength is linking reliability signals to delivery workflows. Teams can set SLO-driven governance policies in CI/CD, review SLO health and history dashboards, and use change-impact analysis alongside latency and availability checks. Deployment rollback can be triggered when SLOs or error budgets are breached, while downtime scheduling supports planned interruptions. Integrations include Datadog, New Relic, Splunk, Dynatrace, Slack, Microsoft Teams, Jira, ServiceNow, and GitHub. This makes SRM a fit for organizations that want reliability checks connected to monitoring and delivery tools; teams seeking only a narrow SLO reporting tool may find its pipeline governance emphasis unnecessary.

Harness presents SRM within platform-level plans. The Free Plan includes Harness Open Source and Litmus Chaos, with community support. Essentials adds an all-in-one DevOps bundle covering CI, CD, IaC, and security, with standard support. Enterprise lets customers choose modules and includes enterprise-grade features in every module, plus premier support and a dedicated account manager. Pricing is handled through sales, with module prices not published. The plan structure suits teams evaluating reliability alongside broader DevOps needs, but buyers seeking a separately priced SRM tier should compare alternatives before committing. Security and compliance provisions listed for the platform include SOC 2, ISO 27001, GDPR, and two-factor authentication.

Harness Service Reliability Management pricing

Plans Free plan · pricing on requestFreemium A usable free plan; paid tiers unlock the limits above. Prices checked 28 Sep 2026.
See plans on harness.io

All 3 Harness Service Reliability Management plans and prices →

Harness Service Reliability Management fact sheet

Free planYes
Paid fromNot verified
SLO managementYes
Error-budget trackingYes
Reliability scorecardsNot verified
Workflow automationYes
SRE reportingYes
Service limitNot verified
Deployment modelNot verified
DeploymentCloud, Self-hosted
PlatformsWeb
Compliance & securitySOC 2, ISO 27001, GDPR, 2FA
SupportCommunity, Docs
Built forSmall business, Mid-market, Enterprise (editorial estimate)
Integrations9 integrations: Datadog, New Relic, Slack, Microsoft Teams, Jira, ServiceNow …
PricingFree plan · pricing on request (source)
Websiteharness.io
Facts checked28 Sep 2026

Harness Service Reliability Management integrations

Harness Service Reliability Management lists 9 integrations on its own site.

  • Datadog
  • New Relic
  • Slack
  • Microsoft Teams
  • Jira
  • ServiceNow
  • Splunk
  • Dynatrace
  • GitHub

Alternatives to Harness Service Reliability Management

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Harness Service Reliability Management vs the competition

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Featured on iTechGuides

Featured on iTechGuides — Harness Service Reliability Management 8.8/10

Harness Service Reliability Management is listed in our Site Reliability Engineering Platforms directory. Add the badge to your site — it links back to this page.

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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

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