Fork Time Guest Records review
A reservation-focused guest database with detailed profiles and service history.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Fork Time Guest Records is a restaurant guest database for hosts and service teams. It connects guest records to reservations, giving staff access to contact details, preferred contact channels, booking and visit history, cancellations, no-shows, dietary needs, allergies, occasions, seating preferences, deposit history and team notes. The product is suited to restaurants that want more context before service and more consistent recognition across visits, particularly when guest information arrives through several communication channels.
Pricing is organized across three monthly plans per restaurant location. Reservations costs $99 and includes online reservations, a booking book, 400 booking-confirmation SMS messages per month, Walk-In Assist, a live waitlist, Smart Deposits, Cancellation Recovery, guest profiles and RSVPs. AI Front of House costs $199 and adds AI voice handling for answers, bookings, changes and cancellations, plus unlimited standard restaurant calls, SMS and WhatsApp messages, with concurrent calls and no call counting. AI Front of House + Orders costs $299 and adds phone ordering through CloudWaitress, PushPOS or Square, unlimited standard restaurant calls and messages, no per-cover or per-booking fees, and priority support. A 14-day free trial is available.
The strongest fit is operational guest recognition: records can receive automatic updates from phone, SMS, email, WhatsApp and web chat, and can include POS-connected visit spend history. Data import and full export support administrative control, while integrations with CloudWaitress, PushPOS, Square POS, Stripe and WhatsApp Business Platform extend its operating context. Restaurants seeking detailed reservation records should consider it; teams focused on segmentation, loyalty programs or automated email sequences should choose a broader customer-marketing system instead.
Fork Time Guest Records pros and cons
- Where it wins
- Detailed profiles for preferences, allergies, occasions and team notes
- Booking, visit, cancellation, no-show and spend history in one record
- Updates from phone, SMS, email, WhatsApp and web chat
- Where it doesn't
- No guest segmentation for targeted restaurant marketing
- Starts at $99 per location each month
- Focused on reservations rather than loyalty or campaign automation
Fork Time Guest Records fact sheet, pricing and score →
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