FixMe.IT review
A focused Windows remote-support tool with strong session controls and reporting.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
FixMe.IT is remote desktop software for businesses, IT professionals, and support teams that need both attended support and unattended access to configured computers or servers. Specialists can view and control remote desktops, transfer files, use chat, reboot systems, reconnect automatically, and manage multiple sessions. Its Expert, Client, and Unattended Client applications support a workflow centered on Windows computers and servers.
The published plans are monthly and annual FixMe.IT subscriptions, and both include all features, up to 200 unattended computers per seat, and unlimited remote computers. A 15-day trial provides time to evaluate the product before committing to a paid subscription. The feature set is particularly suited to support operations that need more than basic screen sharing: video session recording, session reporting and notes, shared clipboard, drag-and-drop file transfer, and two-factor authentication add operational control around remote work.
Platform fit is the main boundary. Windows is the listed operating-system platform for FixMe.IT, while the product notes refer to SetMe for macOS rather than presenting macOS as a FixMe.IT platform. No mobile application is part of the stated FixMe.IT offering. Teams supporting Windows endpoints and servers should find the combination of attended and unattended access, multi-session handling, and audit-oriented features relevant. Organizations needing broad cross-platform coverage or a free plan should consider a different remote desktop product.
FixMe.IT pros and cons
- Where it wins
- Supports attended and unattended remote access
- Handles multiple sessions with recording and reporting
- Includes reboot, file transfer, chat, and two-factor authentication
- Where it doesn't
- Supports Windows only
- No free plan is listed
- Unattended access is limited to 200 computers per seat
FixMe.IT fact sheet, pricing and score →
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