ERTrack
ERTrack: A focused ER case tracker with investigation workflows, escalations, and analytics. Ranked #11 of 34 in Employee Relations Software by our editors (7.8/10); pricing: Pricing on request; best for mid-market teams needing straightforward ER case tracking.
At a glance
- Editor score7.8 / 10
- PricingPricing on request
- Best forMid-market teams needing straightforward ER case tracking
- Employee case managementYes
- Facts checked23 Oct 2026
Where it wins
- Centralises ER cases with investigation workflows and system-driven escalations
- Customisable forms, workflows, reminders, and due-date tracking support case handling
- Dashboards, reporting, analytics, and restricted access for sensitive cases
Where it doesn't
- Pricing requires contacting sales
- Named integrations are limited to AbsenceTrack, IncidentTrack, and MedTrack
- Cloud deployment and web/API access may not suit teams needing other platforms
Our verdict on ERTrack
ERTrack is a cloud employee-relations case management platform from Sedgwick Health Solutions Pty Ltd. It is aimed at HR teams managing grievances, misconduct, policy breaches, and workplace complaints, including organisations with high case volumes. The product brings case creation and documentation together with configurable forms, templates, and workflows. Its focus is practical case handling: teams can assign tasks and actions, track due dates, and use alerts and reminders as matters move through managed stages. Mid-market teams seeking straightforward ER tracking are a natural fit, while enterprise organisations are also within its stated audience.
The workflow coverage is a central strength. ERTrack supports investigations and system-driven escalations, alongside grievance tracking and an audit trail. Dashboards, real-time analytics, and case reporting give teams ways to review case activity, while restricted access is available for sensitive cases. These capabilities make it more than a basic case register: it is suited to teams that need structured follow-through and documentation across employee-relations matters. Buyers looking primarily for broad HR functionality should assess whether this ER-specific scope meets their needs.
ERTrack is offered on a contact-sales pricing model, so buyers will need to speak with Sedgwick about commercial terms. The platform is available via web and API, and its listed integrations are AbsenceTrack, IncidentTrack, and MedTrack. Email and phone support are available. That ecosystem may fit organisations already considering those related products, but teams dependent on other named integrations should verify compatibility before choosing it. Choose ERTrack for centralised ER case workflows and reporting; consider alternatives if transparent self-service pricing or a broader integration ecosystem is a priority.
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ERTrack pricing
ERTrack fact sheet
| Free plan | Not verified |
|---|---|
| Paid from | Not verified |
| Employee case management | Yes |
| Investigation workflows | Yes |
| Grievance tracking | Yes |
| Disciplinary workflows | Not verified |
| Anonymous reporting | Not verified |
| Case audit trail | Yes |
| Mobile app | Not verified |
| Deployment | Cloud |
| Platforms | Web |
| Support | Email, Phone |
| Built for | Mid-market, Enterprise (editorial estimate) |
| Integrations | 3 integrations: AbsenceTrack, IncidentTrack, MedTrack |
| Pricing | Pricing on request |
| Website | sedgwickhealthsolutions.com.au |
| Facts checked | 23 Oct 2026 |
ERTrack integrations
ERTrack lists 3 integrations on its own site.
- AbsenceTrack
- IncidentTrack
- MedTrack
Alternatives to ERTrack
- HR AcuityA case-management platform for HR teams handling sensitive employee concerns and investigations.8.9
- Iken HR Case ManagementA focused case system for teams managing investigations, grievances and disciplinary matters.8.8
- OPEXUS eCASE ER/LRA configurable cloud case-management platform for government employee and labor relations.8.6
See all ERTrack alternatives →
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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