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ERTrack review

#11 of 34 in Employee Relations Software

A focused ER case tracker with investigation workflows, escalations, and analytics.

7.8/10Editor score
Contact Sedgwick
ERTrack7.8 Contact Sedgwick

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

ERTrack is a cloud employee-relations case management platform from Sedgwick Health Solutions Pty Ltd. It is aimed at HR teams managing grievances, misconduct, policy breaches, and workplace complaints, including organisations with high case volumes. The product brings case creation and documentation together with configurable forms, templates, and workflows. Its focus is practical case handling: teams can assign tasks and actions, track due dates, and use alerts and reminders as matters move through managed stages. Mid-market teams seeking straightforward ER tracking are a natural fit, while enterprise organisations are also within its stated audience.

The workflow coverage is a central strength. ERTrack supports investigations and system-driven escalations, alongside grievance tracking and an audit trail. Dashboards, real-time analytics, and case reporting give teams ways to review case activity, while restricted access is available for sensitive cases. These capabilities make it more than a basic case register: it is suited to teams that need structured follow-through and documentation across employee-relations matters. Buyers looking primarily for broad HR functionality should assess whether this ER-specific scope meets their needs.

ERTrack is offered on a contact-sales pricing model, so buyers will need to speak with Sedgwick about commercial terms. The platform is available via web and API, and its listed integrations are AbsenceTrack, IncidentTrack, and MedTrack. Email and phone support are available. That ecosystem may fit organisations already considering those related products, but teams dependent on other named integrations should verify compatibility before choosing it. Choose ERTrack for centralised ER case workflows and reporting; consider alternatives if transparent self-service pricing or a broader integration ecosystem is a priority.

ERTrack pros and cons

  • Where it wins
    • Centralises ER cases with investigation workflows and system-driven escalations
    • Customisable forms, workflows, reminders, and due-date tracking support case handling
    • Dashboards, reporting, analytics, and restricted access for sensitive cases
  • Where it doesn't
    • Pricing requires contacting sales
    • Named integrations are limited to AbsenceTrack, IncidentTrack, and MedTrack
    • Cloud deployment and web/API access may not suit teams needing other platforms

ERTrack fact sheet, pricing and score →

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