Eloquant
Eloquant: A broad CX platform for teams combining omnichannel service with feedback analysis. Ranked #15 of 34 in Customer Experience Management Software by our editors (7.9/10); pricing: Paid; best for contact centres combining service and CX measurement.
At a glance
- Editor score7.9 / 10
- PricingPaid
- Best forContact centres combining service and CX measurement
- Free planNo
- Paid from€55/seat/mo
- Journey mappingYes
- Founded2001 · Gières, France
- Facts checked22 Sep 2026
Where it wins
- Combines omnichannel contact-centre management with Voice of the Customer tools
- Supports surveys across email, SMS, web, phone, QR code, and social media
- Adds AI analysis, alerts, callbacks, action plans, and conversation monitoring
Where it doesn't
- No free plan is available
- Advanced plan pricing is customised
- The platform spans a broad feature set that may exceed narrower needs
Our verdict on Eloquant
Eloquant is a cloud customer experience platform for customer-service and sales teams that need contact-centre operations and customer feedback management in one environment. It covers voice and digital interactions, survey creation and distribution, AI-based sentiment, semantic and verbatim analysis, performance dashboards, quality monitoring, and follow-up actions. The web and API platform is positioned for European SMEs and larger organisations, with implementation, training, and technical support services. Its scope suits organisations measuring both service activity and customer or employee satisfaction.
The published plans separate Contact Centre from Voice of the Customer capabilities. Contact Centre Basic costs €60 per agent per month with monthly billing or €55 per agent per month with annual billing, covering omnichannel interaction processing, call routing, conversation recording, real-time monitoring, dashboards, and statistical reports. Contact Centre Advanced adds digital channels, email and live chat, video and social media, post-interaction surveys, chatbot and callbot features, and quality monitoring. Voice of the Customer Basic costs €640 per month monthly or €600 per month annually and includes email surveys, questionnaire design, campaign scheduling, satisfaction analysis, reporting, and an integration API. Its Advanced tier adds web, SMS, and voice surveys, customised AI, action plans, a reporting portal, dissatisfaction handling, and review management; pricing is customised.
Eloquant’s ecosystem supports connectors and APIs for CRM and helpdesk integrations, including HubSpot, Microsoft Dynamics, Salesforce, ServiceNow, Sellsy, and Trustpilot. Its CX measurement focus goes beyond collecting responses: dissatisfaction alerts, callbacks, action plans, KPI tracking, and conversation analysis support closed-loop follow-up. That breadth makes it a suitable choice for contact centres that want service workflows and experience programmes connected. Organisations seeking only a lightweight survey tool, or only basic call handling, may find the combined platform broader than necessary and should compare with a narrower alternative.
Your product? Our editors can test Eloquant in depth and publish a review, labelled as paid · from $149/mo →
Eloquant pricing
All 4 Eloquant plans and prices →
Eloquant fact sheet
| Free plan | No |
|---|---|
| Paid from | €55/seat/mo |
| Journey mapping | Yes |
| Feedback channels | Omnichannel |
| Text analytics | Yes |
| Closed-loop actions | Yes |
| Experience programs | Multi_experience |
| Supported languages | Not verified |
| Deployment | Cloud |
| Platforms | Web |
| Compliance & security | ISO 27001, GDPR |
| Support | Email, Phone, Tickets, Docs · 24/7 |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 75+ integrations: Alcmeon, Apizee, Google My Business, GreenBureau, Holydis, Hubicus … See all → |
| Pricing | Paid (source) |
| Website | eloquant.com |
| Facts checked | 22 Sep 2026 |
Eloquant integrations
Eloquant lists 75+ integrations on its own site — the 17 named here are the ones its pages call out.
- Alcmeon
- Apizee
- Google My Business
- GreenBureau
- Holydis
- Hubicus
- HubSpot
- Injixo
- Microsoft Dynamics
- Opinion Assurances
- Salesforce
- Sellsy
- ServiceNow
- SmartTribune
- Trustpilot
- Voxpay
- Zendesk
See all Eloquant integrations →
Alternatives to Eloquant
- Verint Experience ManagementA broad enterprise CX suite spanning feedback, journey analytics, AI, and closed-loop action.9.2
- Sprinklr Unified-CXM PlatformEnterprise CX management for coordinating omnichannel journeys, feedback, analytics, and action.9.1
- Webex Experience ManagementA broad customer experience suite for Cisco-centered feedback and journey programs.9.0
See all Eloquant alternatives →
Also Ranked In
Eloquant is ranked in 2 of our directories.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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