Eloquant review
A broad CX platform for teams combining omnichannel service with feedback analysis.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Eloquant is a cloud customer experience platform for customer-service and sales teams that need contact-centre operations and customer feedback management in one environment. It covers voice and digital interactions, survey creation and distribution, AI-based sentiment, semantic and verbatim analysis, performance dashboards, quality monitoring, and follow-up actions. The web and API platform is positioned for European SMEs and larger organisations, with implementation, training, and technical support services. Its scope suits organisations measuring both service activity and customer or employee satisfaction.
The published plans separate Contact Centre from Voice of the Customer capabilities. Contact Centre Basic costs €60 per agent per month with monthly billing or €55 per agent per month with annual billing, covering omnichannel interaction processing, call routing, conversation recording, real-time monitoring, dashboards, and statistical reports. Contact Centre Advanced adds digital channels, email and live chat, video and social media, post-interaction surveys, chatbot and callbot features, and quality monitoring. Voice of the Customer Basic costs €640 per month monthly or €600 per month annually and includes email surveys, questionnaire design, campaign scheduling, satisfaction analysis, reporting, and an integration API. Its Advanced tier adds web, SMS, and voice surveys, customised AI, action plans, a reporting portal, dissatisfaction handling, and review management; pricing is customised.
Eloquant’s ecosystem supports connectors and APIs for CRM and helpdesk integrations, including HubSpot, Microsoft Dynamics, Salesforce, ServiceNow, Sellsy, and Trustpilot. Its CX measurement focus goes beyond collecting responses: dissatisfaction alerts, callbacks, action plans, KPI tracking, and conversation analysis support closed-loop follow-up. That breadth makes it a suitable choice for contact centres that want service workflows and experience programmes connected. Organisations seeking only a lightweight survey tool, or only basic call handling, may find the combined platform broader than necessary and should compare with a narrower alternative.
Eloquant pros and cons
- Where it wins
- Combines omnichannel contact-centre management with Voice of the Customer tools
- Supports surveys across email, SMS, web, phone, QR code, and social media
- Adds AI analysis, alerts, callbacks, action plans, and conversation monitoring
- Where it doesn't
- No free plan is available
- Advanced plan pricing is customised
- The platform spans a broad feature set that may exceed narrower needs
Eloquant fact sheet, pricing and score →
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