eCasework review
A low-cost web CRM for basic public-sector casework, with limited breadth and integrations.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
eCasework is a web-based cloud case management and CRM application for elected representatives, including councillors, MPs, MLAs, AMs, MSPs, unions and similar organisations. It brings case creation, constituent records, linked email correspondence, files, calendar events, deadlines and reminders into one workspace. Users can assign, update, search, share, complete, close and reopen cases, while teams can share cases and contacts.
According to the vendor's pricing details, the Individuals plan costs £100 plus VAT per year, billed annually. It includes unlimited cases, up to three caseworkers, unlimited contacts and a dedicated support team. The published plans also describe Teams, which adds unlimited cases, contacts and caseworkers, case and contact sharing, centralised Member Services and a dedicated support team. A 30-day trial is available without requiring card details at the start, but eCasework does not offer a permanent free plan.
eCasework's strongest fit is focused casework rather than a broad public-sector CRM ecosystem. Its feature set covers core records, email-based outreach, categorisation, search, file and photo storage, event management and team sharing. Security features include two-factor authentication and encrypted data. The product is available on the web, so organisations wanting a simple cloud workspace for constituent enquiries and case tracking may find the scope appropriate. Larger teams or buyers seeking broader integrations, more channels or a wider platform should consider alternatives with greater ecosystem depth.
eCasework pros and cons
- Where it wins
- £100 annual Individuals plan includes unlimited cases
- Links email correspondence, files and deadlines to case histories
- Two-factor authentication and encrypted data are included
- Where it doesn't
- Teams pricing is not shown on the published plans
- Web-only deployment limits platform choice
- Feature breadth and integrations are limited
eCasework fact sheet, pricing and score →
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