E-MetroTel UCX
E-MetroTel UCX: A flexible UC platform for hybrid SIP, PRI, POTS, and PBX environments. Ranked #24 of 166 in Business Phone Systems by our editors (6.7/10); pricing: Paid; best for hybrid SIP and PBX deployments.
At a glance
- Editor score6.7 / 10
- PricingPaid
- Best forHybrid SIP and PBX deployments
- Free planNo
- Founded2009
- Facts checked22 Sep 2026
Where it wins
- Supports SIP, PRI, and POTS telephony interfaces
- Combines IVR, routing, recording, conferencing, and messaging
- Offers cloud, self-hosted, appliance, desktop, mobile, and browser access
Where it doesn't
- Named integrations focus on four business systems
- Advanced capabilities vary across the three plans
- AI transcription, summaries, and sentiment analysis are in UCX Cloud
Our verdict on E-MetroTel UCX
E-MetroTel UCX is a business phone and unified communications platform for organizations running cloud, virtualized, self-hosted, or E-MetroTel appliance deployments. It suits teams that need more than basic calling, including organizations managing SIP, PRI, or POTS connectivity, multisite operations, call routing, IVR, recording, conferencing, reporting, and messaging. UCX Cloud extends access across mobile, desktop, and browser environments, while the platform also supports Windows, macOS, iOS, Android, web, API, and self-hosted deployments.
Pricing is organized around UCX-Cloud Mini, UCX-Cloud Pro, and Enterprise. The published starting price is 17.50, with 32 included users. Mini covers IVR, multi-device support, voicemail, call forwarding, a mobile app, and XSTIM integration. Pro adds call recording and advanced analytics to the core calling features. Enterprise is aimed at larger or more customized deployments, adding API access, a dedicated account manager, custom integration, an SLA guarantee, call recording, and advanced analytics. This structure gives smaller deployments a focused entry point while reserving deeper administration and service commitments for enterprise use.
UCX stands out for combining traditional telephony interfaces with unified communications and operational controls. Voicemail-to-email, transcription, custom timing, call detail reporting, firewall protection, scheduled software updates, video conferencing, and team messaging cover a broad communications scope. UCX Cloud also adds AI-assisted call transcription, summaries, and sentiment analysis. Integrations include Microsoft Teams, Salesforce, SugarCRM, and Microsoft Active Directory. Choose UCX when deployment flexibility and hybrid telephony matter; organizations seeking a narrower cloud-only phone service or a wider integration ecosystem may prefer an alternative.
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E-MetroTel UCX pricing
All 3 E-MetroTel UCX plans and prices →
E-MetroTel UCX fact sheet
| Free plan | No |
|---|---|
| Paid from | Not verified |
| Included users | 32 users |
| Business numbers | Not verified |
| Auto attendant | Yes |
| Call routing | Custom |
| Voicemail transcription | Yes |
| Desktop and mobile apps | Yes |
| Deployment | Cloud, Self-hosted, Desktop, Mobile, Browser extension |
| Platforms | Web, Windows, macOS, iOS, Android |
| Support | Phone, Docs |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 4 integrations: Microsoft Teams, Salesforce, SugarCRM, Microsoft Active Directory |
| Pricing | Paid (source) |
| Website | emetrotel.com |
| Facts checked | 22 Sep 2026 |
E-MetroTel UCX integrations
E-MetroTel UCX lists 4 integrations on its own site.
- Microsoft Teams
- Salesforce
- SugarCRM
- Microsoft Active Directory
Alternatives to E-MetroTel UCX
- RingCentral RingEXA broad cloud communications suite for established organizations with complex calling needs.9.1
- NextivaA broad business phone platform for teams that need calling, messaging, routing, and analytics.8.8
- Dialpad ConnectA unified business phone system with AI transcription, summaries, routing, and meetings.8.7
See all E-MetroTel UCX alternatives →
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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