Docusnap
Docusnap: A focused choice for agentless IT inventory, CMDB documentation, maps and reporting. Ranked #40 of 60 in IT Knowledge Base Software by our editors (4.7/10); pricing: 30-day trial; best for IT inventory and infrastructure documentation.
At a glance
- Editor score4.7 / 10
- Pricing30-day trial
- Best forIT inventory and infrastructure documentation
- Free planNo
- Paid from€465/yr
- Founded2004 · Kiefersfelden, Bavaria, Germany
- Facts checked20 Sep 2026
Where it wins
- Agentless scheduled inventory with CMDB-based documentation
- Network maps, permission analysis and more than 200 reports
- Offline access, role-based permissions and multi-tenant support
Where it doesn't
- No verified AI or dedicated knowledge search capabilities
- Limited collaboration ecosystem beyond REST API, Zapier and Power Automate
- No dedicated portal capability for broader self-service access
Our verdict on Docusnap
Docusnap is IT documentation software for companies and IT service providers that need a structured view of infrastructure. It performs agentless, scheduled IT inventory, stores the results in a configuration management database, and turns that information into network maps, operating manuals, emergency documentation and reports. The product is available as a locally installed Windows application or through Docusnap365, with browser-based and offline documentation access for different working environments.
Pricing is straightforward at the published starting level: both Docusnap and Docusnap365 start at 465 EUR per year with annual billing. The local Docusnap plan includes IT inventory, IT documentation, permission analysis and license management. Docusnap365 adds cloud software, automatic updates and a REST interface alongside inventory, documentation and permission analysis. Licensing varies by network size for Docusnap and by licensed objects for Docusnap365, so the starting price is not a complete estimate for every deployment. The local product includes a 30-day trial, while Docusnap365 includes a 14-day trial.
Its main advantage is breadth within infrastructure documentation. More than 200 standard reports and evaluations, custom reports and views, topology and communication maps, permission analysis for file systems, Exchange and SharePoint, and software license management support operational and audit-oriented documentation. Role-based access management and multi-tenancy also fit service providers or organizations with separated environments. Integrations are centered on the REST API, Zapier and Microsoft Power Automate rather than a broad collaboration ecosystem. Choose Docusnap when inventory and infrastructure records are the priority; consider another product when knowledge search, collaboration integrations or a dedicated portal are central requirements.
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Docusnap pricing
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Docusnap fact sheet
| Free plan | No |
|---|---|
| Paid from | €465/yr |
| Internal employee portal | Not verified |
| Runbook support | Yes |
| AI-powered search | Not verified |
| Slack access | Not verified |
| Microsoft Teams access | Not verified |
| Single sign-on | Not verified |
| Free trial | 30 days · no card needed |
| Deployment | Cloud, Self-hosted, Browser extension |
| Platforms | Web, Windows |
| Compliance & security | GDPR, ISO 27001, 2FA |
| Support | Email, Live chat, Phone, Docs |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 3 integrations: REST API, Zapier, Microsoft Power Automate |
| Pricing | 30-day trial (source) |
| Website | docusnap.com |
| Facts checked | 20 Sep 2026 |
Docusnap integrations
Docusnap lists 3 integrations on its own site.
- REST API
- Zapier
- Microsoft Power Automate
Alternatives to Docusnap
- ServiceNow Knowledge ManagementA governed, AI-enabled knowledge platform for enterprise IT service organizations.9.3
- IT GlueA structured documentation hub for mature MSP operations and internal IT teams.8.8
- HuduA broad IT documentation platform for MSPs that connects knowledge, assets, passwords, and workflows.8.7
See all Docusnap alternatives →
Also Ranked In
Docusnap is ranked in 5 of our directories.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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