Daktela Contact Centre
Daktela Contact Centre: A contact-centre platform for teams combining WhatsApp with voice and other channels. Ranked #21 of 34 in WhatsApp Customer Service Software by our editors (7.3/10); pricing: 14-day trial; best for contact centers needing WhatsApp plus voice.
At a glance
- Editor score7.3 / 10
- Pricing14-day trial
- Best forContact centers needing WhatsApp plus voice
- Free planNo
- Paid from€12/user/mo
- Shared inboxYes
- Founded2005 · Prague, Czech Republic
- Facts checked22 Sep 2026
Where it wins
- Routes WhatsApp conversations through queues to agents
- Combines activities in conversation tickets and contact history
- Adds reporting, monitoring, templates and optional AI coworkers
Where it doesn't
- The WhatsApp-focused Social plan excludes voice and other channels
- No free plan is available
- The €86 omnichannel tier costs more than the €25 Social plan
Our verdict on Daktela Contact Centre
Daktela Contact Centre is an omnichannel customer-service platform for businesses and contact-centre teams that need WhatsApp alongside voice, email, webchat, SMS and social channels. WhatsApp Business conversations can be routed through queues to agents, stored as interactions and managed with approved templates. Conversation tickets combine activities in one thread, while internal comments, CRM history and consolidated contact records support team collaboration. Reports, analytics and real-time monitoring are also included, with optional AI coworkers for chat, voice and email automation.
Pricing is structured around channel coverage. The Social plan costs €25 per user per month, billed monthly, and includes Messenger, WhatsApp and Instagram, along with comment management and reply templates. The All channels · Omnichannel plan costs €86 per user per month, billed monthly, and adds voice, email, webchat, SMS and social channels, with everything in one thread and one history. Pricing is shown in EUR excluding VAT and is stated as valid in the EU. Daktela also lists a 14-day free trial, but there is no free plan. Teams focused on WhatsApp and social messaging can start with Social; contact centres requiring voice need the higher-priced omnichannel tier.
Platform coverage includes web, iOS, Android, a Chrome extension and an API. Listed integrations include Microsoft Dynamics 365, Microsoft Active Directory, SAP, Salesforce, HubSpot, Slack, Google, Azure, PrestaShop, Shoptet, Microsoft and Chrome. That ecosystem suits organisations connecting customer conversations with CRM, business and collaboration systems. The main trade-off is scope: teams wanting voice, email and webchat must move beyond the Social plan, while teams seeking only a lightweight WhatsApp inbox may find its broader contact-centre features unnecessary. Daktela is a strong fit for structured, multi-channel service operations; choose another option if those wider workflows are not required.
Your product? Our editors can test Daktela Contact Centre in depth and publish a review, labelled as paid · from $149/mo →
Daktela Contact Centre pricing
All 8 Daktela Contact Centre plans and prices →
Daktela Contact Centre fact sheet
| Free plan | No |
|---|---|
| Paid from | €12/user/mo |
| Shared inbox | Yes |
| Conversation routing | Rules |
| Included agent seats | Not verified |
| Included WhatsApp numbers | Not verified |
| Conversation retention | Not verified |
| Team collaboration | Not verified |
| WhatsApp templates | Yes |
| Free trial | 14 days |
| Deployment | Cloud, Desktop, Mobile, Browser extension |
| Platforms | Web, Windows, macOS, iOS, Android, Chrome extension |
| Compliance & security | ISO 27001 |
| Support | Email, Docs · 24/7 |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 12 integrations: Microsoft Dynamics 365, Microsoft Active Directory, SAP, PrestaShop, Google, Salesforce … |
| Pricing | 14-day trial (source) |
| Website | daktela.com |
| Facts checked | 22 Sep 2026 |
Daktela Contact Centre integrations
Daktela Contact Centre lists 12 integrations on its own site.
- Microsoft Dynamics 365
- Microsoft Active Directory
- SAP
- PrestaShop
- Salesforce
- Microsoft
- Slack
- HubSpot
- Shoptet
- Azure
- Chrome
Alternatives to Daktela Contact Centre
- Go4whatsupA WhatsApp support workspace with advanced routing, AI, automation, and a free plan.9.4
- WABPOA broad free WhatsApp workspace with shared inbox, automation, campaigns, and APIs.9.3
- WBIZA free WhatsApp support workspace with SLA routing, automation, AI handoff and calling.9.2
See all Daktela Contact Centre alternatives →
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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