Customerly

At a glance

• Editor score
  4.5 / 10
• Pricing
  14-day trial
• Best for
  Small SaaS teams prioritizing live chat and AI support
• Free plan
  No
• Paid from
  $19/seat/mo
• Facts checked
  19 Sep 2026

• Where it wins

  • Combines website and in-app chat with a unified human-agent inbox
  • Aura answers from help-center content and can escalate complex conversations
  • Tracks visitor behavior and adds automated flows, surveys, and video calls

• Where it doesn't

  • No free plan; the monthly entry tier starts at $19 per seat
  • Core includes AI-only support, with no human replies on that tier
  • AI conversations beyond each plan's allowance cost $0.45 each

Our verdict on Customerly

Customerly combines website and in-app live chat, an AI agent called Aura, and human-agent conversations in a unified inbox. It is aimed at SaaS teams that want customer support alongside engagement tools: automated chat and email flows, visitor and customer tracking, profiles and segmentation, help content, surveys, and video calls. Website installation is available through JavaScript, with iOS and Android platforms and API connectivity also supported.

The published monthly plans are priced per seat: Core is $19, Growth is $69, and Ultimate is $99. Core includes 10 AI conversations per month and AI-only support. Growth includes 20 and AI-first support with a 48-hour human reply; Ultimate includes 50 and a human reply in under 30 minutes. Each plan charges $0.45 per additional AI conversation. A 14-day free trial is available, but there is no free plan. Teams should weigh both seat costs and included AI conversations when choosing a tier, especially if they expect frequent automated support or need human response times.

Customerly's strongest fit is a small SaaS team that wants live chat, behavior-based triggers, customer context, and AI responses in one service. Aura can use help-center content and escalate complex conversations, while the platform's help center, NPS and CSAT surveys, and video calls extend beyond basic chat. Integrations include WordPress, Zapier, Google Analytics, Facebook Messenger, and WhatsApp, among others. Teams seeking a free starting point or human support on the lowest tier may prefer a different option; the Core plan is explicitly AI-only, so the higher tiers are the relevant choices when human replies matter.

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Customerly pricing

All 3 Customerly plans and prices →

Customerly fact sheet

Customerly integrations

Customerly lists 13 integrations on its own site.

• WordPress
• MailMunch
• Zapier
• Google Ads
• Google Analytics
• LinkedIn Ads
• Facebook Messenger
• Bubble
• Next.js
• Front
• Claude Code
• Claude
• WhatsApp

Alternatives to Customerly

• FreshdeskA broad help desk for small teams that need ticketing, self-service, and automation.9.3
• Zoho DeskA scalable help desk with a free three-seat tier and paid tools for multichannel support.9.2
• IntercomLive chat, shared inbox, ticketing and AI support across customer channels.9.1

See all Customerly alternatives →

Featured on iTechGuides

Customerly is listed in our Customer Service Software for Small Business directory. Add the badge to your site — it links back to this page.

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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

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Last updated 21 Oct 2026 · How we research and update