Customerly review
A live-chat and AI support suite with human escalation, priced from $19 per seat monthly.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Customerly combines website and in-app live chat, an AI agent called Aura, and human-agent conversations in a unified inbox. It is aimed at SaaS teams that want customer support alongside engagement tools: automated chat and email flows, visitor and customer tracking, profiles and segmentation, help content, surveys, and video calls. Website installation is available through JavaScript, with iOS and Android platforms and API connectivity also supported.
The published monthly plans are priced per seat: Core is $19, Growth is $69, and Ultimate is $99. Core includes 10 AI conversations per month and AI-only support. Growth includes 20 and AI-first support with a 48-hour human reply; Ultimate includes 50 and a human reply in under 30 minutes. Each plan charges $0.45 per additional AI conversation. A 14-day free trial is available, but there is no free plan. Teams should weigh both seat costs and included AI conversations when choosing a tier, especially if they expect frequent automated support or need human response times.
Customerly's strongest fit is a small SaaS team that wants live chat, behavior-based triggers, customer context, and AI responses in one service. Aura can use help-center content and escalate complex conversations, while the platform's help center, NPS and CSAT surveys, and video calls extend beyond basic chat. Integrations include WordPress, Zapier, Google Analytics, Facebook Messenger, and WhatsApp, among others. Teams seeking a free starting point or human support on the lowest tier may prefer a different option; the Core plan is explicitly AI-only, so the higher tiers are the relevant choices when human replies matter.
Customerly pros and cons
- Where it wins
- Combines website and in-app chat with a unified human-agent inbox
- Aura answers from help-center content and can escalate complex conversations
- Tracks visitor behavior and adds automated flows, surveys, and video calls
- Where it doesn't
- No free plan; the monthly entry tier starts at $19 per seat
- Core includes AI-only support, with no human replies on that tier
- AI conversations beyond each plan's allowance cost $0.45 each
Customerly fact sheet, pricing and score →
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