ClearFeed
ClearFeed: A channel-spanning helpdesk with ticket automation and connections to existing systems. Ranked #44 of 61 in Customer Service Software for Small Business by our editors (4.9/10); pricing: 14-day trial; best for teams routing support across chat and collaboration tools.
At a glance
- Editor score4.9 / 10
- Pricing14-day trial
- Best forTeams routing support across chat and collaboration tools
- Free planNo
- Paid from$24/user/mo
- Shared inboxYes
- Facts checked4 Oct 2026
Where it wins
- Collects requests from Slack, email, web chat, Teams, Discord and Telegram
- Connects native ticketing with a broad set of service and project tools
- Includes automations, assignment rules, SLAs and AI agents
Where it doesn't
- Starter is $24 per agent monthly, with no free plan
- SLA reporting, portals and additional channels require Professional
- Enterprise security options require a custom plan
Our verdict on ClearFeed
ClearFeed is a helpdesk for teams handling customer or employee requests across collaboration and support channels. It brings conversations from Slack, email, web chat, Microsoft Teams, Discord, Telegram and customer portals into ticket workflows, managed in Slack or a browser-based inbox. Teams can use ClearFeed’s own ticketing or connect existing systems, making it relevant for small and midsize support groups as well as larger organizations that want collaboration tools in their intake path.
The published agent-based plans show Starter at $24 per agent per month and Professional at $49 per agent per month, both billed monthly. Starter includes tickets from Slack channels, email and web chat, a browser inbox and unlimited automations. Professional adds SLA configuration and reports, advanced assignment rules, a customer and employee portal, a knowledge base, and Microsoft Teams, Discord and Telegram channels. A 14-day trial is available. Custom / Enterprise lists SAML SSO, custom DPA and security review, and a HIPAA plan and BAA. The vendor also describes usage-based plans starting at $40 per month for 10 channels and 100 tickets, and advertises a discount for annual subscriptions.
Integrations are a key fit: alongside Slack and Teams, ClearFeed connects with ticketing and project tools including Zendesk, Jira, Jira Service Management, Intercom, Salesforce Service Cloud, Freshdesk, Linear, ClickUp, HubSpot, Asana, GitHub, Notion and Confluence. Automation, approval flows, workload management and SLA alerts help structure the work after a conversation arrives; AI agents can draw on connected knowledge and tools to answer or resolve queries. This breadth suits teams consolidating support requests without abandoning their existing systems. Teams seeking the most capability at the entry tier should weigh the Professional-only portal, SLA reporting and channel options before choosing; smaller teams with simpler routing needs may find Starter sufficient.
Your product? Our editors can test ClearFeed in depth and publish a review, labelled as paid · from $99/mo →
ClearFeed pricing
All 3 ClearFeed plans and prices →
ClearFeed fact sheet
| Free plan | No |
|---|---|
| Paid from | $24/user/mo |
| Support channels | Omnichannel |
| Shared inbox | Yes |
| Live chat | Yes |
| Ticket automation | Yes |
| Knowledge base | Yes |
| Mobile apps | Not verified |
| Free trial | 14 days · no card needed |
| Deployment | Cloud |
| Platforms | Web |
| Compliance & security | SOC 2, GDPR, HIPAA, SSO/SAML, 2FA |
| Support | Email, Live chat, Community, Docs |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 17 integrations: Slack, Microsoft Teams, Zendesk, Jira, Jira Service Management, Intercom … |
| Pricing | 14-day trial (source) |
| Website | clearfeed.ai |
| Facts checked | 4 Oct 2026 |
ClearFeed integrations
ClearFeed lists 17 integrations on its own site.
- Slack
- Microsoft Teams
- Zendesk
- Jira
- Jira Service Management
- Intercom
- Salesforce Service Cloud
- Freshdesk
- Linear
- ClickUp
- HubSpot
- Asana
- GitHub
- Notion
- Confluence
- Google Drive
- Discord
Alternatives to ClearFeed
- FreshdeskA broad help desk for small teams that need ticketing, self-service, and automation.9.3
- Zoho DeskA scalable help desk with a free three-seat tier and paid tools for multichannel support.9.2
- IntercomLive chat, shared inbox, ticketing and AI support across customer channels.9.1
See all ClearFeed alternatives →
Used ClearFeed? Be the first to review it
The editor score above is our own research. What this page doesn't have yet is a reader's view — what you used ClearFeed for, what worked and what didn't. No stars are seeded and no review is paid for; an editor reads every one before it appears.
Write a reviewTwo minutes · verified accounts only · read by an editor before it appears
Featured on iTechGuides
ClearFeed is listed in our Customer Service Software for Small Business directory. Add the badge to your site — it links back to this page.
<a href="https://www.itechguides.com/products/clearfeed/"><img src="https://www.itechguides.com/best/badge/clearfeed.svg" alt="Featured on iTechGuides" width="230" height="46"></a>
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. How we rank.
Last updated · How we research and update