Chattrik Omni Channel
Chattrik Omni Channel: An affordable shared inbox for small teams managing social and website conversations. Ranked #28 of 34 in Social Customer Service Software by our editors (5.8/10); pricing: 30-day trial; best for small teams wanting inexpensive social routing.
At a glance
- Editor score5.8 / 10
- Pricing30-day trial
- Best forSmall teams wanting inexpensive social routing
- Free planNo
- Paid from$9.99/seat/mo
- Unified social inboxYes
- Facts checked20 Sep 2026
Where it wins
- Unified inbox for Facebook Messenger, Instagram, and website chat
- Assignment, routing, departments, and internal collaboration notes
- Mobile inbox with real-time notifications on iOS and Android
Where it doesn't
- No free plan for teams wanting a zero-cost starting point
- Channel coverage centers on Facebook, Instagram, and website chat
- Advanced automation and comment handling are not core workflows
Our verdict on Chattrik Omni Channel
Chattrik Omni Channel brings Facebook Messenger, Instagram, and website live chat into one shared inbox. Teams can review conversation history, assign conversations to team members or departments, add private internal notes, and monitor live visitors. Customer profiles, reports, analytics, mobile access, and real-time notifications support growing businesses and small support teams that need shared customer-communication workflows across social and website channels.
Pricing is organized around monthly per-seat plans, with a 30-day trial. Starter costs $9.99 per seat per month and includes the Omni Channel workspace, chat widget, pre-chat form, live visitor monitoring, file sharing, and email support. Growth costs $24.99 per seat per month and adds chat routing, chat transfer, agent routing, departments, and live chat support. Enterprise is tailored around social and business channels, a unified agent workspace, a customer portal, and custom analytics. The plan structure makes Starter suitable for basic shared handling, while Growth is the clearer fit for teams that need more deliberate routing.
The product’s ecosystem is focused rather than broad: Facebook Messenger, Instagram, and website live chat are the named integrations, with web, iOS, and Android access. That focus suits teams whose customer conversations already arrive through those channels. Teams seeking a straightforward inbox, assignment, routing, and mobile response workflow should consider Chattrik Omni Channel. Businesses that prioritize advanced automation, comment handling, or a wider channel mix should compare alternatives before choosing it.
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Chattrik Omni Channel pricing
All 3 Chattrik Omni Channel plans and prices →
Chattrik Omni Channel fact sheet
| Free plan | No |
|---|---|
| Paid from | $9.99/seat/mo |
| Social accounts | 2 |
| Unified social inbox | Yes |
| Comment management | Not verified |
| Reply automation | Not verified |
| Team assignment | Yes |
| Mobile app | Yes |
| Free trial | 30 days · no card needed |
| Deployment | Cloud, Mobile |
| Platforms | Web, iOS, Android |
| Support | Email, Live chat · 24/7 |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 3 integrations: Facebook Messenger, Instagram, Website live chat |
| Pricing | 30-day trial (source) |
| Website | chattrik.com |
| Facts checked | 20 Sep 2026 |
Chattrik Omni Channel integrations
Chattrik Omni Channel lists 3 integrations on its own site.
- Facebook Messenger
- Website live chat
Alternatives to Chattrik Omni Channel
- Sprinklr ServiceEnterprise service teams get broad channel coverage, routing, context, and AI assistance in one platform.9.2
- Brandwatch EngageA mature social-care workspace for teams that need routing, cases, and reporting.9.0
- Verint SocialAn enterprise social service workspace built around routing, handoffs, and reporting.8.5
See all Chattrik Omni Channel alternatives →
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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