Verint Social
Verint Social: An enterprise social service workspace built around routing, handoffs, and reporting. Ranked #3 of 34 in Social Customer Service Software by our editors (8.5/10); pricing: Pricing on request; best for established organizations needing routing controls.
At a glance
- Editor score8.5 / 10
- PricingPricing on request
- Best forEstablished organizations needing routing controls
- Unified social inboxYes
- Founded1994 · Melville, NY, USA
- Facts checked20 Sep 2026
Where it wins
- Routes conversations to individuals, teams, or bots
- Supports agent-assisted and bot-based handoffs
- Includes social service KPIs and reporting
Where it doesn't
- Available as a web platform
- Power BI is the listed integration
- Uses a contact-sales pricing model
Our verdict on Verint Social
Verint Social is an enterprise social customer-service product for brands managing customer interactions on public social media. It brings together rules-based conversation routing, prioritization, team assignment, agent workspaces, bot handoffs, and service analytics. The product is aimed at established organizations that need structured distribution of social conversations while preserving conversational context and supporting service-level workflows.
Routing is the defining capability. Teams can prioritize conversations and direct them to individuals, teams, or bots, then support agent-assisted or bot-based handoffs. Its published capabilities also include a unified inbox, reply automation, team assignment, public social interaction visibility, and social customer-service KPIs and reporting. That combination fits organizations where social care requires coordinated queues, controlled ownership, and performance reporting rather than only basic message replies. Power BI is the listed integration, and Verint positions the product within its broader CX automation platform.
Verint Social follows a demo-led, contact-sales purchasing model rather than presenting public plan tiers. That approach may suit organizations evaluating an enterprise workflow, but buyers looking for self-serve pricing or clearly separated packages will find less detail at the purchasing stage. The product is listed for web access, while Verint’s mobile applications are described for other workforce, employee engagement, or customer feedback products rather than explicitly for Verint Social. Choose Verint Social when routing controls, handoffs, agent workspace functions, and social-service reporting are central requirements. Consider another option if broad platform coverage, mobile access, or transparent plan comparisons are priorities.
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Verint Social pricing
Verint Social fact sheet
| Free plan | Not verified |
|---|---|
| Paid from | Not verified |
| Social accounts | Not verified |
| Unified social inbox | Yes |
| Comment management | Not verified |
| Reply automation | Yes |
| Team assignment | Yes |
| Mobile app | Not verified |
| Deployment | Cloud |
| Platforms | Web |
| Compliance & security | GDPR, PCI DSS, HIPAA, SOC 2 |
| Built for | Enterprise, Mid-market (editorial estimate) |
| Integrations | 1 integrations: Power BI |
| Pricing | Pricing on request |
| Website | verint.com |
| Facts checked | 20 Sep 2026 |
Verint Social integrations
Verint Social lists 1 integrations on its own site.
- Power BI
Alternatives to Verint Social
- Sprinklr ServiceEnterprise service teams get broad channel coverage, routing, context, and AI assistance in one platform.9.2
- Brandwatch EngageA mature social-care workspace for teams that need routing, cases, and reporting.9.0
- MixdeskA broad omnichannel inbox with automation, routing, translation and AI agents.8.4
See all Verint Social alternatives →
Verint Social vs the competition
- Verint Social vs Sprinklr Service
- Verint Social vs Brandwatch Engage
- Verint Social vs Mixdesk
- Verint Social vs DelightChat
- Verint Social vs SleekFlow
- Verint Social vs Statusbrew
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Also Ranked In
Verint Social is ranked in 2 of our directories.
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Featured on iTechGuides
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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