Chattrik Omni Channel review
An affordable shared inbox for small teams managing social and website conversations.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Chattrik Omni Channel brings Facebook Messenger, Instagram, and website live chat into one shared inbox. Teams can review conversation history, assign conversations to team members or departments, add private internal notes, and monitor live visitors. Customer profiles, reports, analytics, mobile access, and real-time notifications support growing businesses and small support teams that need shared customer-communication workflows across social and website channels.
Pricing is organized around monthly per-seat plans, with a 30-day trial. Starter costs $9.99 per seat per month and includes the Omni Channel workspace, chat widget, pre-chat form, live visitor monitoring, file sharing, and email support. Growth costs $24.99 per seat per month and adds chat routing, chat transfer, agent routing, departments, and live chat support. Enterprise is tailored around social and business channels, a unified agent workspace, a customer portal, and custom analytics. The plan structure makes Starter suitable for basic shared handling, while Growth is the clearer fit for teams that need more deliberate routing.
The product’s ecosystem is focused rather than broad: Facebook Messenger, Instagram, and website live chat are the named integrations, with web, iOS, and Android access. That focus suits teams whose customer conversations already arrive through those channels. Teams seeking a straightforward inbox, assignment, routing, and mobile response workflow should consider Chattrik Omni Channel. Businesses that prioritize advanced automation, comment handling, or a wider channel mix should compare alternatives before choosing it.
Chattrik Omni Channel pros and cons
- Where it wins
- Unified inbox for Facebook Messenger, Instagram, and website chat
- Assignment, routing, departments, and internal collaboration notes
- Mobile inbox with real-time notifications on iOS and Android
- Where it doesn't
- No free plan for teams wanting a zero-cost starting point
- Channel coverage centers on Facebook, Instagram, and website chat
- Advanced automation and comment handling are not core workflows
Chattrik Omni Channel fact sheet, pricing and score →
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