Chati review
A paid WhatsApp campaign and automation tool with a shared inbox on Professional.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Chati combines WhatsApp campaign tools with customer conversation management for startups and growing businesses, as well as larger teams with advanced automation needs. Its focus spans bulk broadcasts and retargeting, scheduled campaigns, audience segmentation, chatbots, and a shared inbox. Visual workflows support triggers and drip sequences, while dynamic customer and custom-data variables personalize messages. Web, iOS, Android, and API access give teams several ways to work with the platform; deployment options include cloud, self-hosted, and mobile. Teams seeking a WhatsApp-centered marketing workflow with conversation handling in the same product are the clearest fit.
The monthly plans start with Starter at ₹999, which includes contact management, broadcasting and retargeting, basic template support, scheduling, and reports. Professional costs ₹1,999 per month and adds a team inbox with assignment, agent transfer and monitoring, smart audience segmentation, booking and event scheduling, and 60 MPS messaging speed. At ₹2,999 per month, Enterprise adds dedicated assistance, 300 MPS messaging speed, advanced automation, multiple channels, and advanced segmentation and customization. Custom Enterprise lists dedicated infrastructure, AI agents, an on-premises option, an SLA guarantee, and custom integrations. There is no free plan, so even teams testing the core campaign features need a paid subscription.
Integrations include HubSpot, Salesforce, Shopify, Razorpay, Facebook Leads, India Mart, Justdial, webhooks, PetPooja, 99Acres, and Housing.com; the integration count is 20. The product also lists GDPR, two-factor authentication, and SSO/SAML, with email and documentation as support channels. The main trade-off is tiering: Starter covers campaigns but the shared inbox and smart segmentation arrive in Professional. Teams that need those tools should account for the higher monthly price, while buyers needing a wider integration catalog may prefer another option. Chati suits teams wanting campaign automation plus messaging workflows, rather than a free starting point or broad integration coverage.
Chati pros and cons
- Where it wins
- Starter includes broadcasting, retargeting, scheduling, and reports for ₹999/month.
- Visual workflows, triggers, drip sequences, and personalized message variables.
- Professional adds a shared inbox, agent assignment, and smart segmentation.
- Where it doesn't
- There is no free plan; the listed entry plan is ₹999/month.
- Starter does not list a shared inbox or smart audience segmentation.
- The integration count is 20, which may constrain teams needing a broader catalog.
Chati fact sheet, pricing and score →
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