Channels review
An affordable calling platform with broad access options, but limited proof of sales-dialer depth.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Channels is a cloud-based business phone system for online businesses and customer-support teams. It combines browser and mobile calling with customer recognition, virtual phone numbers, IVR, SMS, call recording, voicemail drop, and business-software integrations. Teams can call through a Chrome extension, use iOS and Android applications, add a web call widget, or connect through an API and webhooks. It is best suited to small teams that need accessible calling tools rather than a clearly established power-dialing workflow.
Pricing offers a free plan and a 7-day trial before customers choose a free or paid option. The Plus plan costs $29 per month with monthly billing or $24 per month with annual billing, and includes 5,000 web calls, 3 users, 30 days of call history, 30 days of recording storage, outbound calls, and IVR. Advanced costs $75 per month monthly or $62 per month annually, with unlimited web calls, 5 users, 365 days of call history, 365 days of recording storage, outbound calls, and IVR. The paid tiers therefore mainly expand calling volume, included users, and retention periods.
Channels fits teams working across a mixed software and device environment. Integrations include Shopify, Pipedrive, Magento, Integromat, HubSpot, and Zendesk, while international, local, toll-free, vanity, and 800 numbers support varied calling needs. Customer recognition and information display can add context during conversations, and voicemail drop can speed repeated outreach. However, the product’s sales-dialer fit is less certain because core power or predictive dialing is not verified. Choose Channels for affordable, multi-channel business calling with customer context; consider an alternative when high-volume automated dialing is central to the workflow.
Channels pros and cons
- Where it wins
- Free plan plus a 7-day trial
- Web, mobile, Chrome extension, API, and web widget access
- Voicemail drop, SMS, IVR, recording, and live call listening
- Where it doesn't
- Core power or predictive dialing is not verified
- Free-plan limits are not specified
- Advanced pricing rises to $62 monthly when billed annually
Channels fact sheet, pricing and score →
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