CERNE ITSM Agent
CERNE ITSM Agent: Endpoint-focused IT operations automation with monitoring, remediation, and multi-agent workflows. Ranked #9 of 26 in AI IT Agents by our editors (7.9/10); pricing: Pricing on request; best for mid-market and enterprise IT operations teams.
At a glance
- Editor score7.9 / 10
- PricingPricing on request
- Best forMid-market and enterprise IT operations teams
- Autonomy levelAutonomous
- Facts checked24 Sep 2026
Where it wins
- Combines endpoint discovery, inventory, CMDB sync, and monitoring
- Automates incident handling, approved remediation, patching, and deployment
- Low-code multi-agent builder tracks actions, results, exceptions, and approvals
Where it doesn't
- Cloud deployment only
- Pricing requires contacting sales
- Its broad IT operations scope may exceed narrower service desk needs
Our verdict on CERNE ITSM Agent
CERNE ITSM Agent is UnityOne AI’s cloud-based IT service-management agent for service desks, IT operations and infrastructure teams, asset managers, and MSPs. It focuses on endpoints and infrastructure: discovering devices and software, keeping CMDB records synchronized, monitoring health and performance, and helping teams handle incidents. Its autonomous operations include approved remote scripts and runbooks, self-healing actions, and patch and software deployment. The stated fit is mid-market and enterprise teams looking to combine asset visibility with operational workflows rather than add a narrowly focused ticketing tool.
Its breadth is the main draw. Incident workflows can create, enrich, categorize, and route tickets; AI features summarize tickets, suggest knowledge-based resolutions, support root-cause analysis, and generate change plans. Teams can build agents and workflows with a no-code/low-code builder and orchestrate multiple agents. Execution monitoring records actions, results, exceptions, and approvals, which helps make automated work visible to operators. Integrations span service-management tools such as ServiceNow and Jira Service Management, endpoint management through Intune and SCCM, cloud and infrastructure platforms including AWS, Azure, VMware, and Kubernetes, plus Slack, Microsoft Teams, PagerDuty, and Opsgenie. This makes it more relevant where operations already cross several systems than where the need is limited to ticket summaries.
The trade-off is scope and buying effort: CERNE brings together inventory, monitoring, incident handling, endpoint remediation, deployment, and workflow automation, so it may be more than a team needs for a narrow service desk use case. Deployment is cloud-based, and pricing is handled through a sales conversation rather than published plan prices; prospects are directed to request a demo or talk to sales. Phone support and 24/7 support are listed. Teams that want endpoint-focused autonomous operations across existing IT systems should consider it; those seeking a small, narrowly scoped service-desk feature or a self-serve published plan should look elsewhere.
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CERNE ITSM Agent pricing
CERNE ITSM Agent fact sheet
| Free plan | Not verified |
|---|---|
| Paid from | Not verified |
| Autonomy level | Autonomous |
| Deployment | Cloud |
| Endpoint remediation | Yes |
| Workflow builder | Yes |
| Knowledge sources | Not verified |
| Support channels | Not verified |
| Audit logs | Yes |
| Deployment | Cloud |
| Platforms | Web, Windows, macOS, Linux |
| Support | Phone · 24/7 |
| Built for | Mid-market, Enterprise (editorial estimate) |
| Integrations | 16 integrations: ServiceNow, Jira Service Management, Intune, SCCM, AWS, Azure … See all → |
| Pricing | Pricing on request |
| Website | unityone.ai |
| Facts checked | 24 Sep 2026 |
CERNE ITSM Agent integrations
CERNE ITSM Agent lists 16 integrations on its own site.
- ServiceNow
- Jira Service Management
- Intune
- SCCM
- AWS
- Azure
- Google Cloud
- VMware
- Kubernetes
- Slack
- Microsoft Teams
- OpenTelemetry
- PagerDuty
- Opsgenie
- Terraform
- Ansible
See all CERNE ITSM Agent integrations →
Alternatives to CERNE ITSM Agent
- Kaseya Agentic IT Management PlatformAutonomous IT workflows span ticket triage, endpoint remediation, security and backup.9.2
- Riverbed Agentic AIAutonomous incident response with telemetry correlation, workflow controls and service-desk actions.9.1
- ServiceNow AI Agent StudioA governed workspace for building and coordinating AI agents across enterprise workflows.9.0
See all CERNE ITSM Agent alternatives →
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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