Caseworker.gov review
A focused public-sector CRM for managing multichannel correspondence and casework.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Caseworker.gov is a cloud-based CRM for councillors, councils, government departments, public bodies and correspondence teams. Its focus is casework and correspondence management, with support for Freedom of Information requests, Parliamentary Questions, resident and citizen records, and reporting. Teams can access it through a browser without installing software, while incoming work can be recorded from email, letters, phone calls, web forms, SMS and Twitter.
The published plan costs £15 per user per month with annual billing and a 12-month agreement; the price excludes VAT. There is one named plan, Caseworker.gov, and no free plan. It includes unlimited storage, free updates to the latest version, and email and telephone technical support. The feature set covers automated record creation from electoral rolls, customer lists and other datasets, response templates, quick replies, automatic assignment of email replies to case files, status updates, review dates and reminders. Interactive reports, statistics and dashboards add visibility across cases and correspondence.
Its ecosystem fit is practical for public-sector teams already working with Office 365, G-Suite, Lotus Notes / IBM Notes or Active Directory single sign-on. The product also supports case assignment, segmentation and management of correspondence-heavy workloads in one cloud system. Caseworker.gov is a strong fit for offices that need structured handling of requests across multiple channels and formal public-sector processes. Organizations seeking a free plan, or a platform outside a web-based deployment model, should consider alternatives that match those requirements.
Caseworker.gov pros and cons
- Where it wins
- Captures cases from email, letters, calls, web forms, SMS and Twitter
- Manages FOI requests and Parliamentary Questions alongside casework
- Connects with Office 365, Google Workspace, Lotus Notes and Active Directory
- Where it doesn't
- No free plan for smaller teams wanting to trial the product
- £15 per user monthly price requires annual billing and excludes VAT
- Web deployment may not suit teams seeking a non-browser platform
Caseworker.gov fact sheet, pricing and score →
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