Brandwatch Consumer Intelligence
Brandwatch Consumer Intelligence: A broad conversation-analysis suite for organizations that need social and public-web insight. Ranked #1 of 37 in Text Analytics Software by our editors (9.4/10); pricing: Pricing on request; best for large-scale social and public conversation analysis.
At a glance
- Editor score9.4 / 10
- PricingPricing on request
- Best forLarge-scale social and public conversation analysis
- Sentiment analysisYes
- Founded2007 · London, United Kingdom
- Facts checked20 Sep 2026
Where it wins
- Collects social, news, forum, blog, review-site, and video-site data
- Combines sentiment, entities, topics, classifiers, dashboards, and alerts
- Uploads support tickets, call logs, surveys, and other text through an API
Where it doesn't
- Contact-sales pricing makes plan comparison less direct
- Named integrations focus on Hootsuite, Khoros, Coversocial, and Percolate
- Exports are provided in Excel, CSV, JPG, PNG, and PowerPoint formats
Our verdict on Brandwatch Consumer Intelligence
Brandwatch Consumer Intelligence is designed for researchers, marketers, and enterprises analyzing online conversations and market trends. It collects data from social networks, news, forums, blogs, review sites, and video sites, then organizes that material through sentiment classification, entity recognition, topic analysis, dashboards, alerts, reports, and exports. Its conversation-focused scope makes it a fit for teams that need to understand public discussion across multiple channels rather than analyze a single text source.
The platform’s analysis layer covers brands, locations, people, hashtags, and emojis, alongside key-topic analysis and topic clouds. Custom machine-learning classifiers allow teams to shape analysis around their own categories, while dashboards, charts, maps, and visualizations support presentation and exploration. Sentiment and topic analysis are documented in 44 languages. Automated reports and email alerts add recurring monitoring, and the Data Upload API can bring enterprise-held text such as support tickets, call logs, and surveys into the same analysis environment.
Brandwatch also connects with Hootsuite, Khoros, Coversocial, and Percolate, and supports web and API access. Exports include Excel, CSV, JPG, PNG, and PowerPoint, giving teams several options for sharing results. Pricing is handled through contact with Brandwatch, so organizations should assess requirements and commercial fit during the buying process. Choose Consumer Intelligence when broad conversation coverage, custom classification, and combined online and uploaded text analysis matter most. Teams seeking transparent plan comparisons or a wider named integration set may prefer an alternative.
Your product? Our editors can test Brandwatch Consumer Intelligence in depth and publish a review, labelled as paid · from $149/mo →
Brandwatch Consumer Intelligence pricing
Brandwatch Consumer Intelligence fact sheet
| Free plan | Not verified |
|---|---|
| Paid from | Not verified |
| Sentiment analysis | Yes |
| Entity extraction | Yes |
| Intent detection | Not verified |
| Topic analysis | Yes |
| Analysis sources | Conversations |
| Supported languages | Not verified |
| Deployment options | Not verified |
| Deployment | Cloud |
| Platforms | Web |
| Compliance & security | ISO 27001, SSO/SAML |
| Support | Community, Docs |
| Built for | Mid-market, Enterprise (editorial estimate) |
| Integrations | 17+ integrations: Hootsuite, Khoros, Coversocial, Percolate See all → |
| Pricing | Pricing on request (source) |
| Website | brandwatch.com |
| Facts checked | 20 Sep 2026 |
Brandwatch Consumer Intelligence integrations
Brandwatch Consumer Intelligence lists 17+ integrations on its own site — the 4 named here are the ones its pages call out.
- Hootsuite
- Khoros
- Coversocial
- Percolate
See all Brandwatch Consumer Intelligence integrations →
Alternatives to Brandwatch Consumer Intelligence
- spaCyA free developer toolkit for building and deploying custom NLP pipelines.9.2
- MAXQDAA broad desktop toolkit for research teams combining qualitative, text and statistical analysis.9.0
- ChattermillA broad customer-feedback analytics platform for themes, sentiment, and CX metrics.8.9
See all Brandwatch Consumer Intelligence alternatives →
Brandwatch Consumer Intelligence vs the competition
- Brandwatch Consumer Intelligence vs spaCy
- Brandwatch Consumer Intelligence vs MAXQDA
- Brandwatch Consumer Intelligence vs Chattermill
- Brandwatch Consumer Intelligence vs Dovetail
- Brandwatch Consumer Intelligence vs Talkwalker
- Brandwatch Consumer Intelligence vs ATLAS.ti
Compare Brandwatch Consumer Intelligence with any tool side by side →
Also Ranked In
Brandwatch Consumer Intelligence is ranked in 4 of our directories.
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Featured on iTechGuides
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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