BoomTalk
BoomTalk: A unified communications suite with CRM logging, call-center controls and optional AI agents. Ranked #21 of 28 in Unified Communications as a Service by our editors (7.3/10); pricing: Paid; best for businesses needing call-center controls and AI options.
At a glance
- Editor score7.3 / 10
- PricingPaid
- Best forBusinesses needing call-center controls and AI options
- Free planNo
- Paid from$20/seat/mo
- Business phoneYes
- Facts checked24 Sep 2026
Where it wins
- Combines business telephony, video meetings, team messaging and SMS/MMS.
- Call Center adds skills-based routing, wallboards and agent supervision.
- Connects with CRM and helpdesk tools, including Salesforce and Zendesk.
Where it doesn't
- Plans require a 10-line organizational minimum.
- Call Center features start at $65 per line monthly on annual billing.
- Call Center Dedicated is quoted rather than listed at a fixed price.
Our verdict on BoomTalk
BoomTalk brings business telephony, video meetings, team messaging, presence, voicemail and SMS/MMS into one communications platform. Its feature range extends from everyday calling to call-center supervision, with optional AI voice agents. Small and midsize businesses can choose among per-line tiers, while larger organizations can mix plans across teams. The published description says it supports cloud-hosted and on-premises PBX deployments, and desktop and mobile Communicator apps are available for Windows, macOS, iOS and Android.
Pricing depends on both tier and billing term, and every organization needs at least 10 lines. Essentials costs $20 per line per month with annual billing or $30 monthly; it includes HD voice, auto-attendant, voicemail-to-email, business SMS/MMS credits and desktop and mobile apps. Professional is $25 annually or $35 monthly, adding video conferencing, screen sharing, team messaging, CRM/helpdesk integrations, call recording and transcription. Call Center costs $65 annually or $75 monthly per line, with skills-based routing, queues, live wallboards, reports and monitor, whisper and barge controls. Call Center Dedicated is quoted. AI Enablement costs $100 monthly and includes 2 AI voice agents and 20 concurrent AI channels, alongside live transcription and AI voice greetings and announcements.
CRM and helpdesk connections include Salesforce, HubSpot, Microsoft Dynamics 365, Zendesk and Zoho CRM, among others. Automatic conversation logging supports teams that want customer communications connected to those systems. The vendor lists phone and documentation support, 24/7 support, and HIPAA compliance. BoomTalk is a fit for organizations that need calling plus supervised queues or want to add AI voice agents, and can meet the 10-line minimum. Teams seeking a smaller entry commitment or basic calling without a per-line organizational minimum should look elsewhere.
Your product? Our editors can test BoomTalk in depth and publish a review, labelled as paid · from $149/mo →
BoomTalk pricing
All 7 BoomTalk plans and prices →
BoomTalk fact sheet
| Free plan | No |
|---|---|
| Paid from | $20/seat/mo |
| Business phone | Yes |
| Video meetings | Yes |
| Team messaging | Yes |
| Meeting participants | Not verified |
| Call recording | None |
| Deployment | Hybrid |
| Deployment | Cloud, Self-hosted, Desktop, Mobile |
| Platforms | Windows, macOS, iOS, Android |
| Compliance & security | HIPAA |
| Support | Phone, Docs · 24/7 |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 10 integrations: Salesforce, HubSpot, Microsoft Dynamics 365, Zendesk, Zoho CRM, Pipedrive … |
| Pricing | Paid (source) |
| Website | boomtalk.net |
| Facts checked | 24 Sep 2026 |
BoomTalk integrations
BoomTalk lists 10 integrations on its own site.
- Salesforce
- HubSpot
- Microsoft Dynamics 365
- Zendesk
- Zoho CRM
- Pipedrive
- SugarCRM
- SuiteCRM
- Vtiger CRM
- Bullhorn
Alternatives to BoomTalk
- RingCentral RingEXA broad cloud communications suite combining calling, messaging, meetings, fax, and AI features.9.3
- 3CXA feature-rich phone system with flexible deployment and licensing based on simultaneous calls.9.2
- Avaya Cloud OfficeA broad cloud communications bundle with AI tools and 300+ integrations.9.1
See all BoomTalk alternatives →
Used BoomTalk? Be the first to review it
The editor score above is our own research. What this page doesn't have yet is a reader's view — what you used BoomTalk for, what worked and what didn't. No stars are seeded and no review is paid for; an editor reads every one before it appears.
Write a reviewTwo minutes · verified accounts only · read by an editor before it appears
Featured on iTechGuides
BoomTalk is listed in our Unified Communications as a Service directory. Add the badge to your site — it links back to this page.
<a href="https://www.itechguides.com/products/boomtalk/"><img src="https://www.itechguides.com/best/badge/boomtalk.svg" alt="Featured on iTechGuides" width="230" height="46"></a>
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.
Last updated · How we research and update