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BoomTalk review

#21 of 28 in Unified Communications as a Service

A unified communications suite with CRM logging, call-center controls and optional AI agents.

7.3/10Editor score
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

BoomTalk brings business telephony, video meetings, team messaging, presence, voicemail and SMS/MMS into one communications platform. Its feature range extends from everyday calling to call-center supervision, with optional AI voice agents. Small and midsize businesses can choose among per-line tiers, while larger organizations can mix plans across teams. The published description says it supports cloud-hosted and on-premises PBX deployments, and desktop and mobile Communicator apps are available for Windows, macOS, iOS and Android.

Pricing depends on both tier and billing term, and every organization needs at least 10 lines. Essentials costs $20 per line per month with annual billing or $30 monthly; it includes HD voice, auto-attendant, voicemail-to-email, business SMS/MMS credits and desktop and mobile apps. Professional is $25 annually or $35 monthly, adding video conferencing, screen sharing, team messaging, CRM/helpdesk integrations, call recording and transcription. Call Center costs $65 annually or $75 monthly per line, with skills-based routing, queues, live wallboards, reports and monitor, whisper and barge controls. Call Center Dedicated is quoted. AI Enablement costs $100 monthly and includes 2 AI voice agents and 20 concurrent AI channels, alongside live transcription and AI voice greetings and announcements.

CRM and helpdesk connections include Salesforce, HubSpot, Microsoft Dynamics 365, Zendesk and Zoho CRM, among others. Automatic conversation logging supports teams that want customer communications connected to those systems. The vendor lists phone and documentation support, 24/7 support, and HIPAA compliance. BoomTalk is a fit for organizations that need calling plus supervised queues or want to add AI voice agents, and can meet the 10-line minimum. Teams seeking a smaller entry commitment or basic calling without a per-line organizational minimum should look elsewhere.

BoomTalk pros and cons

  • Where it wins
    • Combines business telephony, video meetings, team messaging and SMS/MMS.
    • Call Center adds skills-based routing, wallboards and agent supervision.
    • Connects with CRM and helpdesk tools, including Salesforce and Zendesk.
  • Where it doesn't
    • Plans require a 10-line organizational minimum.
    • Call Center features start at $65 per line monthly on annual billing.
    • Call Center Dedicated is quoted rather than listed at a fixed price.

BoomTalk fact sheet, pricing and score →

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