AVOXI Flow Builder
AVOXI Flow Builder: A visual IVR builder for CRM-connected routing across voice operations. Ranked #10 of 20 in Interactive Voice Response Software by our editors (8.0/10); pricing: Paid; best for CRM-connected visual IVR teams.
At a glance
- Editor score8.0 / 10
- PricingPaid
- Best forCRM-connected visual IVR teams
- Free planNo
- Visual flow builderYes
- Founded2001 · Atlanta, Georgia, United States
- Facts checked20 Sep 2026
Where it wins
- Visual canvas supports conditional, time-based, percentage, and failover routing
- Connects with ten CRM and business-app platforms
- Supports webhooks, SIP URIs, publishing, search, and flow duplication
Where it doesn't
- The product is offered through paid plans
- Standard includes only one instant UCaaS or CCaaS integration
- Advanced CRM and data integrations are part of the Premium Cloud Service Package
Our verdict on AVOXI Flow Builder
AVOXI Flow Builder is a web-based visual call-flow configuration tool for businesses and contact centers. Teams can create IVR menus with DTMF input and automated greetings, then route calls to teams, users, SIP URIs, external numbers, or voicemail. It is suited to organizations managing voice operations across regions, contact-center platforms, and UCaaS environments, particularly when routing logic needs to connect with customer or business systems.
The standout capability is the visual call-flow canvas, which brings several routing conditions into one configuration workflow. Flows can use conditional, time-based, percentage-based, and failover routing, while webhook-based API calls can send requests to external systems. CRM and business-app credential connections support integrations with Salesforce, Zendesk, Intercom, HubSpot, Pipedrive, Zoho, Help Scout, Freshdesk, ActiveCampaign, and Microsoft Dynamics. Publishing, republishing, search, and duplication features also support teams managing multiple call flows.
The published plans are Standard, Premium, and Premium AI. Standard includes the Call Flow Builder Tool and one instant UCaaS or CCaaS integration. Premium adds unlimited instant UCaaS or CCaaS integrations and 150,000 calls per month, while Premium AI includes unlimited integrations and 300,000 calls per month. Advanced CRM and data-integration capabilities are listed with the Premium Cloud Service Package. Choose Flow Builder if your team needs visual IVR logic, external-system connections, and flexible routing; consider another option if your priority is a free plan or a simpler voice workflow without CRM connectivity.
Your product? Our editors can test AVOXI Flow Builder in depth and publish a review, labelled as paid · from $149/mo →
AVOXI Flow Builder pricing
All 3 AVOXI Flow Builder plans and prices →
AVOXI Flow Builder fact sheet
| Free plan | No |
|---|---|
| Paid from | Not verified |
| Visual flow builder | Yes |
| Caller authentication | Not verified |
| Self-service data lookup | Not verified |
| Speech recognition | Not verified |
| Supported languages | Not verified |
| API access | Yes |
| Deployment | Cloud |
| Deployment | Cloud |
| Platforms | Web |
| Compliance & security | GDPR, HIPAA, PCI DSS, 2FA |
| Support | Email, Live chat, Phone, Docs · 24/7 |
| Built for | Mid-market, Enterprise (editorial estimate) |
| Integrations | 20+ integrations: Salesforce, Zendesk, Intercom, HubSpot, Pipedrive, Zoho … See all → |
| Pricing | Paid (source) |
| Website | avoxi.com |
| Facts checked | 20 Sep 2026 |
AVOXI Flow Builder integrations
AVOXI Flow Builder lists 20+ integrations on its own site — the 10 named here are the ones its pages call out.
- Salesforce
- Zendesk
- Intercom
- HubSpot
- Pipedrive
- Zoho
- Help Scout
- Freshdesk
- ActiveCampaign
- Microsoft Dynamics
See all AVOXI Flow Builder integrations →
Alternatives to AVOXI Flow Builder
- NiCE Interactive Voice ResponseA broad cloud IVR suite for large contact centers with higher per-agent pricing.9.3
- 8x8 Intelligent IVRA visual, AI-powered IVR for automating routine inquiries and routing calls.9.0
- Twilio StudioA low-cost visual IVR builder with APIs, routing, and flow-based automation.8.8
See all AVOXI Flow Builder alternatives →
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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