Agile CRM review
A budget-friendly CRM combining sales, marketing automation, telephony, and helpdesk tools.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Agile CRM is a cloud-based customer relationship management platform for small and growing businesses. It brings contact and company management, deal tracks, stages and milestones, email synchronization, marketing automation, telephony, appointment scheduling, helpdesk tools, reporting, integrations, and mobile access into one system. Its free plan supports up to 10 users, with paid tiers expanding contact capacity and automation or integration limits. The broad feature mix suits budget-conscious teams that want sales and marketing functions together rather than a CRM focused only on pipeline management.
Pricing scales by contact capacity and advanced capabilities. The Free plan includes up to 10 users, 1,000 contacts and companies, unlimited deals, tasks and documents, email tracking, marketing automation, and helpdesk. Starter costs $8.99 and adds 10,000 contacts and companies, two-way email integration, three plugins or integrations, and 5,000 API calls per day. Regular costs $29.99 and adds 50,000 contacts and companies, two-way telephony, post-call automation, more than 50 plugins or integrations, and 10,000 API calls per day. Enterprise costs $47.99 and adds unlimited contacts and companies, call recording, automated voicemails, unlimited campaign workflows, and 25,000 API calls per day.
Platform coverage is a notable strength for teams working across channels. Agile CRM supports web, Android, iOS, a Chrome extension, and APIs, including REST plus libraries for JavaScript, PHP, Java, C#, Ruby, Node.js, Python, and an iOS SDK. Integrations include Google Apps, Office 365, IMAP, Twilio, RingCentral, Shopify, WooCommerce, Magento, WordPress, Zapier, Stripe, Zendesk, FreshBooks, and QuickBooks. Choose it when a single system needs CRM, campaign workflows, customer support, and communications. Teams needing fewer bundled functions or advanced telephony on the entry plan should consider a narrower alternative.
Agile CRM pros and cons
- Where it wins
- Free plan supports up to 10 users and 1,000 contacts
- Combines deal tracking, marketing workflows, telephony, and helpdesk
- Web, mobile, browser extension, API, and broad integration support
- Where it doesn't
- Free plan limits contacts and companies to 1,000
- Starter includes only three plugins or integrations
- Telephony and call recording require higher paid plans
Agile CRM fact sheet, pricing and score →
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