Best Agentforce Contact Center Alternatives in 2026
The top Agentforce Contact Center alternatives are RingCentral RingCX, Amazon Connect and Intermedia Contact Center: 15 omnichannel contact center software our editors would look at instead of Agentforce Contact Center, in our ranking order.
Agentforce Contact Center: A broad Salesforce-centered contact center with voice, digital channels, AI, and workforce tools. Where it falls short: no free plan; pricing starts at $75 per user monthly.
Switching from Agentforce Contact Center? For most omnichannel contact center software buyers the best Agentforce Contact Center alternative is RingCentral RingCX, built for omnichannel teams seeking strong value. On a budget, Avaya Experience Platform starts at $48/user/mo, against $50/user/mo for Agentforce Contact Center.
Why People Look for an Agentforce Contact Center Alternative
- No free plan; pricing starts at $75 per user monthly
- Required Salesforce editions use an annual contract
- Availability is currently limited to customers in the United States and Canada
- Paid from $50/user/mo — Avaya Experience Platform is $48/user/mo
Quick Picks by What You Need
- Best overallRingCentral RingCX9.4
Omnichannel teams seeking strong value
Visit RingCentral RingCX - Lowest priceAvaya Experience Platform7.9
Paid plans from $48/user/mo
Visit Avaya Experience Platform
All 15 Agentforce Contact Center Alternatives, Ranked
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.
-
Best forOmnichannel teams seeking strong value
- Better than Agentforce Contact Center:
- Editor score 9.4 vs 8.5
A broad omnichannel contact center with strong workforce, AI, and reporting coverage.
- Workforce management
- Outbound dialer
9.4/10★★★★★Visit RingCentral -
Best forLarge teams wanting broad AWS-native CCaaS
- Better than Agentforce Contact Center:
- Editor score 9.3 vs 8.5
A broad AWS-native contact center with omnichannel routing, workforce tools, and AI.
- Workforce management
- Outbound dialer
9.3/10★★★★★Visit Amazon Connect -
Best forTeams needing deep supervision and AI
- Better than Agentforce Contact Center:
- Editor score 9.2 vs 8.5
A supervision-focused omnichannel contact center with routing, workforce tools, and AI.
- Workforce management
- Outbound dialer
9.2/10★★★★★Visit Intermedia -
Best forOmnichannel teams needing virtual agents
- Better than Agentforce Contact Center:
- Editor score 9.1 vs 8.5
A broad omnichannel contact centre with AI, workforce management and virtual agents.
- AI agent assistance
- Interaction recording
- Voice channel
9.1/10★★★★★Visit Puzzel -
Best forMature contact centers needing workforce tools
- Better than Agentforce Contact Center:
- Editor score 9.0 vs 8.5
A mature omnichannel contact center suite for organizations that need workforce management.
- Workforce management
- Outbound dialer
9.0/10★★★★☆Visit 8x8 -
Best forTeams wanting broad integrations and WFM
- Better than Agentforce Contact Center:
- Editor score 8.9 vs 8.5
Broad omnichannel coverage, workforce management, and integrations at a premium price.
- Workforce management
- Outbound dialer
8.9/10★★★★☆Visit Talkdesk -
Best forTeams needing broad channels and supervisor controls
- Better than Agentforce Contact Center:
- Editor score 8.8 vs 8.5
A broad cloud contact center for teams that need routing, supervision, and omnichannel reach.
- Workforce management
- Outbound dialer
8.8/10★★★★☆Visit Vonage -
Best forEstablished teams needing tiered Genesys capabilities
- Better than Agentforce Contact Center:
- Editor score 8.7 vs 8.5
A tiered Genesys platform for teams coordinating voice, digital channels, WhatsApp, and workforce operations.
8.7/10★★★★☆Visit Genesys -
Best forLarge teams prioritizing omnichannel depth
- Better than Agentforce Contact Center:
- Editor score 8.6 vs 8.5
A broad contact center platform for large teams that need deep omnichannel coordination.
8.6/10★★★★☆Visit NICE CXone -
Best forTeams already using Zoom Workplace
A broad omnichannel contact center with strong Zoom Workplace fit and sales-led pricing.
- Workforce management
- Outbound dialer
8.4/10★★★★☆Visit Zoom -
Best forEnterprise teams needing open CCaaS integrations
A broad enterprise CCaaS platform for teams integrating routing, AI, workforce, and analytics.
- AI agent assistance
- Interaction recording
- Voice channel
8.3/10★★★★☆Visit Verint -
Best forTeams needing deployment flexibility and many channels
A broad contact center suite combining flexible deployment, routing, dialing, workforce tools, and AI.
- AI agent assistance
- Interaction recording
- Voice channel
8.2/10★★★★☆Visit HoduCC -
Best forSelf-hosted enterprises with complex telephony estates
A broad self-hosted suite for enterprises that need routing, workforce management, and telephony integrations.
- Interaction recording
- Voice channel
- Workforce management
8.1/10★★★★☆Visit Enghouse -
Best forHybrid enterprises needing legacy-system integration
A mature hybrid contact center suite for enterprises integrating voice, digital channels and legacy systems.
- Outbound dialer
8.0/10★★★★☆Visit Mitel -
Best forTeams needing workflow orchestration and CRM links
- Better than Agentforce Contact Center:
- Paid from: $48/user/mo vs $50/user/mo
A broad omnichannel platform for teams that need orchestration, routing, and CRM connectivity.
- Workforce management
- Outbound dialer
7.9/10★★★★☆Visit Avaya
Agentforce Contact Center Alternatives: Common Questions
What is the best alternative to Agentforce Contact Center?
RingCentral RingCX: #1 in our Omnichannel Contact Center Software ranking, with an editor score of 9.4 out of 10. A broad omnichannel contact center with strong workforce, AI, and reporting coverage.
What is the cheapest paid alternative to Agentforce Contact Center?
Of the alternatives here that publish a price, Avaya Experience Platform starts lowest, at $48/user/mo.
Why do people look for Agentforce Contact Center alternatives?
No free plan; pricing starts at $75 per user monthly; Required Salesforce editions use an annual contract; Availability is currently limited to customers in the United States and Canada.
How do I switch from Agentforce Contact Center?
Export your data from Agentforce Contact Center (most tools have an export in their settings). Sign up for the alternative; start on its free plan or trial if it has one. Import your export and set up the integrations your team relies on. Run both side by side for a short while, then cancel Agentforce Contact Center.
How to Switch from Agentforce Contact Center
- Export your data from Agentforce Contact Center (most tools have an export in their settings).
- Sign up for the alternative; start on its free plan or trial if it has one.
- Import your export and set up the integrations your team relies on.
- Run both side by side for a short while, then cancel Agentforce Contact Center.
Agentforce Contact Center vs Each Alternative
| # | Tool | Free plan | Paid from | Workforce management | Outbound dialer | Score |
|---|---|---|---|---|---|---|
| 10 | Agentforce Contact Center | No | $50/user/mo | Yes | 8.5 | |
| 1 | RingCentral RingCX | No | Yes | Yes | 9.4 | |
| 2 | Amazon Connect | No | Yes | Yes | 9.3 | |
| 3 | Intermedia Contact Center | No | Yes | Yes | 9.2 | |
| 4 | Puzzel Customer Service Platform | No | Yes | Yes | 9.1 | |
| 5 | 8x8 Contact Center | No | Yes | Yes | 9.0 | |
| 6 | Talkdesk CX Cloud | No | $85/user/mo | Yes | Yes | 8.9 |
| 7 | Vonage Contact Center | No | Yes | Yes | 8.8 | |
| 8 | Genesys Cloud CX | No | $75/user/mo | 8.7 | ||
| 9 | NICE CXone | No | $110/user/mo | 8.6 | ||
| 10 | Zoom Contact Center | No | Yes | Yes | 8.4 | |
| 11 | Verint Open CCaaS | Yes | Yes | 8.3 | ||
| 12 | HoduCC | No | Yes | Yes | 8.2 | |
| 13 | Enghouse Contact Center for Enterprise | No | Yes | Yes | 8.1 | |
| 14 | MiContact Center Enterprise | No | Yes | 8.0 | ||
| 15 | Avaya Experience Platform | No | $48/user/mo | Yes | Yes | 7.9 |
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Last updated · How we research and update