Affiniv review
A flexible NPS and survey platform with automated follow-ups and a free entry plan.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Affiniv is a cloud customer feedback platform for businesses collecting NPS, CSAT, CES, product reviews, and custom survey responses. It suits teams that want to gather feedback across channels and route follow-up based on what respondents say, from small businesses to enterprise teams. Its survey builder supports branded surveys, follow-up questions, and logic jumps, while the analytics dashboard calculates scores and allows response segmentation.
The entry point is a Free plan capped at 25 responses per month. Starter costs $25 per month with monthly billing and adds multiple survey types, email, web embed, and shareable-link distribution, an analytics dashboard, and unlimited internal users. Growth is $89 per month and Advanced is $179 per month, both listed with annual billing. Growth adds in-app and SMS distribution, API or Shopify automation, and AI-powered summaries. Advanced adds advanced integrations, post-response workflows, and AI tagging and sentiment analysis. Enterprise has custom response limits, role-based access, and a dedicated success manager. A 14-day free trial is also offered.
Channel breadth and response handling are the strongest reasons to consider Affiniv: distribution includes email, web embeds, SMS, WhatsApp, and shareable links, with in-app surveys on eligible plans. Teams can schedule triggers and reminders, segment by user properties, and automate actions for promoters or dissatisfied respondents. Integrations include Shopify, Zendesk, Slack, HubSpot, Freshdesk, and Salesforce. GDPR and two-factor authentication are listed, and support is available by email and phone. Budget-conscious teams seeking automated follow-up can start with Free or Starter; teams needing larger response volumes, extensive integrations, or advanced routing should compare the paid tiers and Enterprise option against their requirements.
Affiniv pros and cons
- Where it wins
- Free plan includes up to 25 responses per month.
- Surveys reach respondents through email, embeds, SMS, WhatsApp, and links.
- Segments feedback and automates follow-up actions by respondent type.
- Where it doesn't
- Free plan is capped at 25 responses per month.
- In-app surveys and AI insights are available only on eligible higher plans.
- Growth and Advanced prices are listed with annual billing.
Affiniv fact sheet, pricing and score →
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