Acquire
Live chat with routing, automation, and voice, video, and co-browsing escalation
At a glance
- Editor score6.8 / 10
- PricingPricing on request
- Best forEnterprises needing rich escalation workflows
- Free planNo
- Website chatbotYes
- Founded2016 · San Francisco, California, United States
- Facts checked20 Sep 2026
Where it wins
- Routes conversations by location, URL, and device type
- Connects chat, SMS, and email with channel switching
- Adds voice, video, co-browsing, and screen sharing escalation
Where it doesn't
- Pricing requires a contact-sales conversation
- The broad feature set may exceed simpler support needs
- Integration fit should be checked for your existing tools
Our verdict on Acquire
Acquire is a customer support platform for teams serving website visitors and customers through live chat and additional digital channels. Its website widget supports human agent conversations, customer context through conversation timelines, visitor tracking, and business-rule routing. Chatbots, knowledge-base search, file sharing, and message translation extend the support experience, while web, macOS, Windows, iOS, and Android access gives teams several ways to work. It is best suited to enterprises that need more than a standalone chat box, particularly those with structured escalation workflows.
The standout strength is the depth of its conversation workflow. Teams can use conversational and sequence chatbots, search a knowledge base inside the widget, and analyze widget, visitor, agent, and chatbot activity. When a conversation needs more direct help, agents can switch channels or escalate to voice, video, co-browsing, and screen sharing. Routing by location, URL, and device type adds control for organizations with different service paths. This breadth makes Acquire a strong fit for support operations that need automation, context, and assisted escalation in one system.
Acquire uses contact-sales pricing rather than advertised numeric plans, so buyers should expect a sales-led evaluation before comparing total cost. Its listed integrations include IBM Watson, Dialogflow, Azure QnA, Google Analytics, WhatsApp, Calendly, and Shopify, alongside chat, SMS, and email capabilities. That ecosystem can suit teams already aligned with those services, while organizations with highly specific integration requirements should validate compatibility early. Choose Acquire for complex, multi-channel support and escalation needs; choose a simpler live chat product if your priority is a focused widget with fewer workflow layers.
Acquire pricing
All 3 Acquire plans and prices →
Acquire fact sheet
| Free plan | No |
|---|---|
| Paid from | Not verified |
| Website chatbot | Yes |
| Live agent chat | Yes |
| Visitor tracking | Yes |
| Chat channels | Omnichannel |
| Included agent seats | Not verified |
| Listed integrations | Not verified |
| Deployment | Cloud, Desktop, Mobile |
| Platforms | Web, Windows, macOS, iOS, Android |
| Compliance & security | SOC 2, GDPR, HIPAA, PCI DSS |
| Support | Email, Live chat, Docs |
| Built for | Mid-market, Enterprise (editorial estimate) |
| Pricing | Pricing on request (source) |
| Website | acquire.io |
| Facts checked | 20 Sep 2026 |
Alternatives to Acquire
- IntercomA broad customer messaging suite for teams that need chat, automation, and handoff.9.0
- FreshchatA flexible Freshworks chat platform with free essentials and deeper paid routing, reporting, and security.10.0
- LiveChatA polished live-chat suite for teams that need agents, automation, and detailed reporting.9.0
See all Acquire alternatives →
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