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If a Livepush playlist stream is silent on YouTube, first check whether the problem is YouTube playback on your device or the Livepush broadcast itself. Test another YouTube video on the same device, try the stream on another device, and compare the affected playlist item with the others. These checks narrow the problem without assuming a particular audio or encoding fault.

1. Check YouTube’s player, browser, and device volume

  1. On the YouTube player, check that it is not muted and raise the player volume.
  2. Check the browser tab or app volume, then the device’s sound settings and selected audio output.
  3. Play another YouTube video on the same device. YouTube’s guidance is: “Make sure that sound/volume is turned on for your browser or device.”

If other YouTube videos are silent too, focus on the player, browser or app, device volume, and audio output before changing anything in Livepush. Restart the browser or device and check whether playback returns.

2. Find out whether the silence is limited to one playlist item

Compare the affected item with other videos in the same Livepush playlist. If only one item is silent, check that source video’s playback and audio. This is an isolation check, not proof of a particular file fault: Livepush’s published guidance does not identify a specific source-file audio diagnostic for this symptom.

If every item is silent, or the same broadcast is silent on multiple devices while other YouTube videos have sound, move on to the broadcast destination checks.

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3. Verify the YouTube destination in Livepush

In Livepush, open the stream dashboard and confirm that the intended YouTube destination is configured and enabled. Its YouTube setup guide describes linking the account, selecting a channel and new live event, saving the destination, and toggling it on. Make sure the saved destination is the channel and event you intend to use.

This confirms the broadcast is directed to the expected YouTube destination; the setup guide does not describe this as a special audio repair.

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4. Test on another device and refresh playback

  • Open the affected YouTube stream on another supported device. If it has sound there, revisit the original device’s browser, app, output selection, and sound settings.
  • If YouTube playback generally is affected, update or restart the browser or app, or restart the device.
  • YouTube notes that network congestion can affect live programming, but its guidance does not identify congestion as a specific cause of silent audio.

5. When to contact Livepush support

If only the Livepush broadcast remains silent across devices, contact Livepush support rather than guessing at a codec, audio-track, or encoder setting. Include the YouTube stream URL, the affected playlist item, when you observed the silence, the configured destination or event, and the checks you have already completed. The official material available for this issue does not document a definitive Livepush audio setting or a current service outage that explains it.

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