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Protect a domain by securing the registrar account and its recovery email, enabling the registrar’s transfer lock, keeping contact details current, and monitoring change and transfer notices. For a business-critical name, ask whether its registry and registrar offer an additional registry-level lock. These controls reduce risk but do not guarantee recovery if an attacker already controls the account.
Secure the account that controls your domain
A transfer lock is only one safeguard: someone who gains access to your registrar account may be able to change settings or contact details even when a registrar-to-registrar transfer is blocked. Protect the login and the recovery routes that can reset it.
- Use a unique, strong password for the registrar account and store it in a password manager.
- Enable multifactor authentication (MFA) if the registrar supports it. Secure the email account used for registrar login and recovery with its own unique password and MFA.
- Where practical, use a different address for the registrar login from the address shown in public registration records. Keep both addresses current, monitored, and recoverable.
- Limit domain-account access to staff who need it. Train administrators to verify unusual requests independently and follow a documented approval process before changing ownership, contacts, or DNS.
ICANN’s practical guidance recommends strong account protection and staff procedures: Practical Steps for Protecting Domain Names.
Enable the registrar lock and understand what it covers
Ask your registrar to enable the standard registrar lock, often shown in an account as a transfer lock or domain lock. It restricts certain changes or transfers while active. For ICANN-accredited registrars and covered generic top-level domains (gTLDs), ICANN’s Transfer Policy requires the registrar to provide a reasonable, accessible way to remove the standard lock before a transfer request. Ask the registrar how its unlock process works and how to complete a legitimate transfer.
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The lock is not a substitute for account security. It is intended to constrain domain actions under the applicable rules; it does not, by itself, prevent an attacker with control of your registrar credentials from accessing the account or making other changes. Country-code TLDs and individual provider terms may differ. See ICANN’s Transfer Policy.
Consider registry lock for a business-critical domain
Registry lock is a separate, higher-level control that can add protection beyond a registrar-level lock. It may suit a domain whose loss would seriously disrupt a business, but availability depends on both the TLD and the registrar. Verisign documents its Registry Lock service for .com, .net, .cc, and .name through participating registrars. Its documented unlocking process involves an authorized registrar contact and out-of-band verification; confirm eligibility, implementation, and terms with the provider and registrar.
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Details are available from Verisign Registry Lock. Do not assume that a particular domain or registrar is eligible.
Keep contact information current and watch for notices
Outdated registrant information can make it harder to receive important notices or establish control of a domain. Keep registration and registrar-account contact details accurate, and ensure the addresses used for transfer and registration-change alerts are protected and actively monitored. Under ICANN’s Transfer Policy, the registrar of record must notify the registered name holder when it receives a pending transfer notice.
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Maintain an internal record of the registered holder’s identity, registrar support contacts, account recovery details, and the domain’s normal DNS configuration. That gives an administrator useful reference points if account access or DNS changes unexpectedly.
Know the transfer rules before changing registrant details
ICANN’s Transfer Policy applies to inter-registrar transfers for covered gTLDs; country-code TLD procedures and provider terms can differ. A transfer uses an authorization code, commonly called an Auth-Code or EPP code, along with the required authorization and notices. ICANN says the registrar must provide the Auth-Code within five calendar days after the holder requests it.
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Policy restrictions can prevent a transfer during specified periods. ICANN’s FAQ describes restrictions during the first 60 days after initial registration, the first 60 days after a prior registrar transfer, and a 60-day period after certain changes to the registrant’s name, organization, or email. The current policy requires a 60-day inter-registrar lock after a change of registrant; a registrar may offer an opt-out, which the holder must choose before the change request. If you expect to transfer a domain, ask the registrar about timing before changing registrant information.
The 60-day change-of-registrant lock is not account-takeover protection: it can restrict a subsequent inter-registrar transfer, but it does not stop an attacker from first compromising the registrar login. ICANN’s 2025 Transfer Policy Review working-group report discusses that distinction and makes recommendations; those recommendations are not automatically binding policy.
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ICANN’s reader-facing guidance on transfer questions is in its Registrant FAQ.
Independent reader supportYour contribution helps us test, update, and keep practical guides available for everyone.What to do if a transfer or account change is unauthorized
- Contact the registrar immediately. Use its official support channel, reached independently rather than through a suspicious message. Report suspected account takeover and ask for account containment, restoration, and DNS recovery steps.
- Secure affected credentials. From a clean, trusted device or session, change the registrar password and secure the associated email and other affected accounts. Revoke unfamiliar sessions or recovery methods if the provider offers that option.
- Preserve evidence. Keep transfer and account notices, timestamps, support correspondence, and earlier registration or DNS records that can help establish the legitimate holder and sequence of events.
- Ask about emergency restoration. Request the registrar’s incident and restoration procedure, and ask what transfer-dispute route applies. ICANN’s Security and Stability Advisory Committee has noted that formal transfer-dispute mechanisms were not designed to provide immediate, coordinated technical restoration: SSAC Report on Domain Name Hijacking.
- Use ICANN’s complaint route when appropriate. If the issue concerns an allegedly improper transfer denial or another policy violation, consult ICANN’s Transfer Complaint process. ICANN cannot itself order a registrar to return a domain after unauthorized access, and a complaint does not guarantee recovery.
Compare registrar safeguards before choosing a provider
Features and incident handling vary, so verify them with the registrar rather than assuming they are included. ICANN recommends assessing a registrar’s reputation and service record. Useful questions include:
- Does the registrar support MFA, and what methods can customers use?
- Can it enable a transfer lock, and how does a customer request a legitimate unlock?
- Which registration-change and transfer alerts are sent, and to which contacts?
- How can an account be recovered, and is there a documented emergency escalation or restoration process?
- Does the registrar support registry lock for the particular TLD, and what eligibility rules and terms apply?
ICANN’s registrar guidance is available at Choosing a Registrar. Verify features directly: availability can depend on the provider and the domain’s TLD.
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