iTechGuides is reader-supported. When you buy through links on our site, we may earn an affiliate commission. As an Amazon Associate I earn from qualifying purchases. Learn more
If Tales of Eternia Remastered crashes, ignores a controller, scrolls through menus, or plays no voices, work through the checks in this order: install the newest game update, confirm your PC meets the Steam requirements, update Windows and the graphics driver, verify the Steam files, disconnect competing input devices, test Steam Input deliberately, and then inspect the game’s audio and voice settings. This sequence separates a damaged installation or outdated system from a controller, output-device, or game-side problem without assuming that one universal fix exists.
The Steam release is dated October 15, 2026. Bandai Namco’s October 16 launch notice identifies version 2.0.0 as the current launch update and asks players to apply the latest update before playing. That notice lists font, carryover-title, and text fixes, but does not claim a crash, controller, or missing-audio fix, so keep your expectations realistic while testing.
Start with the shortest safe checklist
Do these checks before changing advanced settings or reinstalling:
What’s actually slowing this PC down?
Pick the symptom - the matching free tool is one click away.
- Close the game, let Steam finish every pending download, and restart Steam.
- Confirm that your PC meets the listed minimums: Windows 11, DirectX 12, 4 GB of RAM, and at least a GTX 650 Ti, Radeon HD 7770, or Intel Arc A310-class GPU.
- Install pending Windows updates and the newest driver available for your graphics card.
- In Steam, use the game’s file-verification command.
- Disconnect other gamepads, wheels, fight sticks, USB adapters, and virtual-controller utilities.
- Test the remaining controller in the game’s Menu > Custom > Button Settings, then repeat the test after changing only the Steam Input state.
- For sound problems, inspect Master Volume, SE Volume, Voice Volume, sample playback, and Voice Language, then check Windows’ selected output device.
If a symptom remains after these steps, record the exact conditions instead of repeating random changes. The official material currently available does not establish a universal fix for crashes, continuous menu scrolling, or missing audio.
#1 Best Overall
- MODERNIZED DESIGN — Experience the modernized design of the XBOX Wireless Controller with sculpted surfaces and updated geometry that enhances comfort and control during long gaming sessions.
- PRECISION PERFORMANCE — Stay on target with a hybrid D-pad and textured grips on triggers, bumpers, and back case for improved accuracy and handling.
- SHARE BUTTON: Seamlessly capture and share content such as screenshots, recordings, and more with the new Share button.
- VERSATILE CONNECTIVITY — Connect via USB-C for plug-and-play on console and PC, or quickly pair and switch between supported devices with XBOX Wireless and Bluetooth support.
- BUILT-IN AUDIO SUPPORT — Plug in compatible headsets using the 3.5mm audio jack for direct voice chat and immersive in-game sound.
What is officially known about the PC release
Steam lists Tales of Eternia Remastered with Full Controller Support and explicit Xbox and PlayStation controller support. That means a controller failure after basic isolation should be treated as a possible game, driver, connection, or device conflict—not automatically as unsupported hardware.
| Item | Published detail | How to use it while troubleshooting |
|---|---|---|
| Steam release date | October 15, 2026 | Use this date when identifying launch-era reports and your installed build. |
| Launch update | Version 2.0.0 across platforms | Install the latest update before testing; the launch notice does not promise a symptom-specific fix. |
| Operating system minimum | Windows 11 | A PC running an older Windows edition does not match the listed requirement. |
| Graphics API | DirectX 12 | Confirm the system can run the required API before diagnosing a game crash. |
| Memory minimum | 4 GB RAM | This is a floor, not a guarantee that every background workload will be stable. |
| Minimum GPU examples | GTX 650 Ti, Radeon HD 7770, or Intel Arc A310 | Compare your installed GPU model and its current driver with the listed class. |
| Language and audio listing | Ten interface-language entries; English and Japanese include full audio, while the other listed languages provide interface and subtitles | A language selection that changes text but not spoken audio may be expected for a non-audio language. |
Step 1: Install the current update before testing
Bandai Namco’s launch notice says to apply the latest update before playing. In Steam, wait for the download to finish, close the game completely, and restart the Steam client so the installed build is re-read. On a console, allow the platform’s update process to complete before launching.
Check the title-screen or Steam build information after restarting and note the version shown. The launch materials identify version 2.0.0, but a later hotfix could supersede it. Do not assume that version 2.0.0 fixes a particular crash or audio symptom: its published changes are font style, carryover Titles, and text bug fixes.
Free tools Windows power users keep installed
One-click scans. No signup required.
Step 2: Check system requirements and system software
Confirm the hardware and operating system
Open Windows’ system information and compare the edition, installed memory, and GPU with Steam’s minimum listing. Windows 11 and DirectX 12 are specifically listed. If your machine falls below any of those requirements, troubleshooting cannot turn it into a supported configuration; upgrade or use a system that meets the minimums before drawing conclusions from a crash.
Apply Windows updates
Install all pending Windows updates, restart, and test the game once. This is part of SEGA’s general troubleshooting sequence for crashes, distorted audio, and graphics glitches. It is general PC guidance, not a diagnosis that Windows updating alone resolves an Eternia problem.
Update the graphics driver
Install the current driver supplied for your GPU model, restart Windows, and test again. Avoid changing several graphics variables at once: if the crash disappears, you need to know whether the driver update—not an unrelated setting—changed the result. Record the GPU model and driver date for any support report.
Rank #2
- MODERNIZED DESIGN — Experience the modernized design of the XBOX Wireless Controller with sculpted surfaces and updated geometry that enhances comfort and control during long gaming sessions.
- PRECISION PERFORMANCE — Stay on target with a hybrid D-pad and textured grips on triggers, bumpers, and back case for improved accuracy and handling.
- SHARE BUTTON: Seamlessly capture and share content such as screenshots, recordings, and more with the new Share button.
- VERSATILE CONNECTIVITY — Connect via USB-C for plug-and-play on console and PC, or quickly pair and switch between supported devices with XBOX Wireless and Bluetooth support.
- BUILT-IN AUDIO SUPPORT — Plug in compatible headsets using the 3.5mm audio jack for direct voice chat and immersive in-game sound.
Step 3: Verify the Steam installation
Use Steam’s file-verification function before deleting or reinstalling the game. The usual path is Library > right-click Tales of Eternia Remastered > Properties > Installed Files > Verify integrity of game files. Let the process finish, allow Steam to reacquire any files it reports, restart Steam, and reproduce the original symptom.
Verification is a focused check for an incomplete or altered installation. It does not repair a controller driver, change Windows’ audio output, or prove that the game itself is free of a software defect. If verification finds nothing and the same reproducible crash remains, note that result before considering a full reinstall.
Step 4: Isolate controller input
Remove competing devices
Exit the game and unplug every input device except the one you intend to test. Include a second Xbox or PlayStation pad, steering wheel, fight stick, accessibility device, USB wireless receiver, and any virtual-controller or remapping utility. Bluetooth can leave a previously paired pad active even when it is not in your hands, so turn that device off during the first test.
Reconnect one controller, confirm that Steam shows that single device, and launch the game. This creates a clean baseline. If the problem disappears, reconnect devices one at a time until the conflict returns; the last change is useful evidence even though it does not prove which driver or layer is at fault.
Check the game’s button settings
Open Menu > Custom > Button Settings. Confirm that the displayed actions correspond to the physical buttons you press and test navigation without touching the stick. The Steam update list documents this menu as the in-game place to inspect button assignments.
Quick wins for a faster PC:
Scan for outdated or missing drivers - takes under a minuteDriver Scan →Repair Windows errors before they cause bigger problemsFix Now →Fix the driver behind crashes, sound loss and screen glitchesFind Drivers →For a controller that scrolls continuously, first remove every other input source and test again. Then check whether the menu still moves when your hands are off the controller. If it stops after disconnecting another pad or virtual device, the extra input was part of the trigger. If it continues with one known-good controller, record the controller model, connection type, and whether the behavior occurs in menus only or during gameplay; the available official pages do not identify a universal dead-zone or scrolling fix.
Rank #3
- MODERNIZED DESIGN — Experience the modernized design of the XBOX Wireless Controller with sculpted surfaces and updated geometry that enhances comfort and control during long gaming sessions.
- PRECISION PERFORMANCE — Stay on target with a hybrid D-pad and textured grips on triggers, bumpers, and back case for improved accuracy and handling.
- SHARE BUTTON: Seamlessly capture and share content such as screenshots, recordings, and more with the new Share button.
- VERSATILE CONNECTIVITY — Connect via USB-C for plug-and-play on console and PC, or quickly pair and switch between supported devices with XBOX Wireless and Bluetooth support.
- BUILT-IN AUDIO SUPPORT — Plug in compatible headsets using the 3.5mm audio jack for direct voice chat and immersive in-game sound.
Compare wired and Bluetooth connections
| Connection test | Procedure | What the result tells you |
|---|---|---|
| Wired | Turn off Bluetooth, connect the controller directly to the PC with a known-good USB cable, and test with no other pad attached. | If wired works while Bluetooth fails, investigate pairing, wireless interference, or the Bluetooth driver rather than assuming the game lacks controller support. |
| Bluetooth | Disconnect the cable, pair only the intended controller, confirm Steam sees it, and repeat the same in-game test. | If both methods fail identically, a broader game, driver, mapping, or device issue is more plausible than a single wireless link problem. |
A replacement controller can help only when the existing controller or cable is actually faulty. Buying a new pad does not repair a game-side bug, a Steam Input conflict, or an incorrect Windows output setting.
Step 5: Test Steam Input as a controlled experiment
Steam Input adds an input layer between Steam and the game. The official pages available for this title do not publish a Tales-specific Steam Input workaround, so treat the setting as a diagnostic comparison rather than a guaranteed cure.
- Close the game.
- Change only the game’s Steam Input setting in Steam’s controller properties. Note whether you started with the default, enabled, or disabled state.
- Restart Steam after the change.
- Reconnect the single controller and open Menu > Custom > Button Settings.
- Repeat the same navigation and button tests you used in the first run.
- Restore the original state if the change makes behavior worse, then record which state produced which result.
Do not combine a Steam Input change with a new remapping profile, a second controller, and a driver update in the same test. One-variable comparisons make a support report actionable and prevent a temporary change from being mistaken for a confirmed fix.
The Tool Desk
Outbyte Driver Updater FREEScan for outdated or missing drivers - takes under a minuteDriver Scan →Outbyte PC Repair FREERepair Windows errors before they cause bigger problemsFix Now →Step 6: Fix missing sound and voice audio
Separate total silence from missing voices
First determine whether all audio is absent or only spoken dialogue. Effects and music can work while voice audio is muted, routed differently, or set to another language. A complete lack of sound points first to volume controls or Windows’ output path; missing dialogue requires the voice-specific checks below.
Inspect the in-game audio controls
Open Menu > Custom and check these controls:
- Master Volume: make sure overall output is not muted or set to zero.
- SE Volume: raise it and use the documented sample playback to confirm sound effects are being generated.
- Voice Volume: raise it and use its sample playback to distinguish a voice-channel setting from a general audio failure.
- Voice Language: select the intended English or Japanese track, then test a scene with known dialogue.
The update list specifically documents sample playback for SE and Voice volumes, making those samples more useful than guessing from one quiet scene. Bandai Namco also advertises switches between remastered and original graphics and sound effects, plus English and Japanese voice acting. Try the graphics and sound-effects presentation options deliberately and note whether the symptom changes; do not assume that switching presentation modes repairs a missing voice track.
Check Windows’ output route
With the game running, open Windows’ sound output selector and choose the speakers or headphones you actually want to use. A monitor over HDMI, a USB headset, Bluetooth headphones, and a controller headset jack can appear as separate outputs. Test speakers or headphones connected directly to the PC to remove the controller’s audio route from the first diagnosis.
Rank #4
- BREAKER SERIES — Hold nothing back. Ice Breaker keeps it forever fresh with a mix of iced and frosted blues. Part of the collective debut of the Breaker special edition series.
- BOLD STYLE, BUILT TO PERFORM — Define your swagger with a wild, head-turning design. Stay elegantly on target with textured triggers built for every moment.
- RUBBERIZED GRIPS — Hold on to the action with rubberized grips on the back cases, designed for comfort and control during long gaming sessions.
- UP TO 40 HOURS OF BATTERY LIFE — Get up to 40 hours of battery life so you can keep playing without stopping to recharge.
- PLAY ACROSS EVERY SCREEN — Quickly pair with, play on, and switch between devices including console and PC. Stream games across mobile, gaming handhelds, Smart TVs, and supported VR headsets with XBOX Cloud Gaming.
If direct PC audio works but a headset connected through a controller does not, the result identifies an output-path difference, not proof that the game’s voice files are missing. Reconnect the original route only after the direct-output test succeeds.
Do these 3 things before closing this tab:
1Scan for outdated or missing drivers - takes under a minute2Clear out junk files and repair common Windows errors3Fix the driver behind crashes, sound loss and screen glitchesInterpret language availability correctly
Steam lists ten interface-language entries. English and Japanese include full audio; the other listed languages provide interface and subtitles. If the interface is set to a language without listed full audio, spoken dialogue may remain in an available voice language while menus and subtitles follow the selected interface language. Use Voice Language to choose English or Japanese when you need to test a supported voice track.
Diagnose crashes by when they occur
Crash before the game reaches the menu
- Install the newest update and restart Steam.
- Confirm Windows 11, DirectX 12, memory, and GPU requirements.
- Install Windows and graphics-driver updates.
- Verify Steam files.
- Disconnect every extra controller and virtual input tool.
- Retry with the simplest hardware setup and record any error text.
This order follows the documented general PC sequence and removes common variables without claiming that any single step is a Tales-specific fix.
Crash while loading or entering a scene
Record the exact location: title screen, save selection, a particular map, or a battle transition. Test once after verification and once after the system updates, keeping the save, settings, and controller setup unchanged. A crash tied to one reproducible location is more useful to support than “it crashes sometimes,” even when no official cause has been published.
Crash after changing controller or audio settings
Return to the last known configuration, restart Steam, and repeat the same action. Note whether the crash follows a Steam Input state, a Bluetooth connection, a language change, or an audio-output switch. Do not infer that the changed setting caused the crash unless the behavior is repeatable.
Steam PC and console troubleshooting paths
| Platform | Checks that apply | Checks that do not transfer directly |
|---|---|---|
| Steam PC | Version update, Windows and GPU updates, requirements, Steam file verification, controller isolation, Steam Input comparison, Windows output selection. | Console system menus and console-specific storage procedures. |
| Console | Install the latest platform update, restart the console, isolate the controller, inspect the game’s Custom menu, and test the intended audio output. | Windows 11, DirectX 12, PC GPU requirements, Steam file verification, and Steam Input. |
Version 2.0.0 is described as a cross-platform launch update. The PC requirements and Steam verification steps apply only to the Steam installation; do not use them to diagnose a console that has not completed its own update process.
Best Value
- Tri-mode Connectivity: Wired for Xbox, 2.4G & Wired for PC, and Bluetooth for Android. The G7 Pro supports seamless connectivity across Xbox, PC, and Android. Effortlessly switch between modes using the convenient physical mode switch.
- TMR Sticks: The G7 Pro features GameSir's Mag-Res TMR sticks, combining Hall Effect durability with traditional potentiometer performance. This advanced technology delivers stable polling rates for smooth, drift-free gaming with low power consumption.
- Hall Effect Analog Triggers: The GameSir precision-tuned Hall Effect analog triggers provide unmatched smoothness and linear input for precise control. Featuring clicky Micro Switch trigger stops, gamers can easily switch based on their preferences.
- 1000Hz Polling Rate on PC: Experience ultra-responsive gaming with a 1000Hz polling rate on PC, available through both wired and 2.4G wireless connections. This ensures instantaneous input registration, reducing lag and optimizing your performance for the most competitive gameplay.
- GameSir Nexus App: The G7 Pro is compatible with the upgraded GameSir Nexus app, which brings a significant upgrade over the original. It introduces powerful new features such as gyro settings, stick curve adjustments, and button-to-mouse mapping, giving you deeper customization and more control than ever before.
When reinstalling is justified
Reinstall only after the update, requirements, system software, controller isolation, audio checks, and Steam verification have been completed. A reinstall can replace a damaged installation, but it will not correct an incompatible Windows version, a graphics driver, a Bluetooth pairing problem, a competing virtual controller, or an output device selected by Windows. Preserve your saved-game information according to the platform’s normal backup options before removing the installation.
Build a useful support report
If the symptom persists, send a reproducible record rather than a list of guesses. Include:
- Platform and storefront, such as Steam PC or a named console.
- Game version shown after updating, including whether the launcher reports version 2.0.0 or a later build.
- Operating-system edition, DirectX version, GPU model, driver date, and installed RAM for PC.
- Controller model, wired or Bluetooth connection, and whether every other input device was disconnected.
- Steam Input state used during the test.
- Audio output device, whether direct PC speakers or headphones were tested, and whether effects, voices, or all sound were missing.
- Voice Language and the relevant Master, SE, and Voice volume settings.
- Exact crash location, message, or sequence of actions, plus the result of Steam file verification.
This information lets support distinguish a hardware or driver conflict from a reproducible game behavior. Steam Community posts show that players have reported controller trouble, but those reports do not establish how common the issue is or what causes it.
What the current evidence does—and does not—prove
The title has documented full controller support, in-game button and audio controls, English and Japanese voice options, and a launch update. Those facts justify checking the listed settings and isolating the input and output paths. They do not prove a universal fix for crashes, continuous menu scrolling, or missing audio. No independent prevalence statistic for those symptoms is published in the available official material, and a later Bandai Namco hotfix could change the recommended sequence.
Use the update-and-isolation workflow first, keep one variable constant in each test, and preserve the details of any failure that survives it. That is the most reliable way to determine whether your particular problem is an installation, system-software, connection, routing, or game-side issue.
Quick Recap
Product prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on Amazon at the time of purchase will apply.
