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1Fix the driver behind crashes, sound loss and screen glitches2Clear out junk files and repair common Windows errors3Scan for outdated or missing drivers - takes under a minuteUse AI chatbots to understand health terms and prepare questions—not to diagnose symptoms or decide on treatment. Before acting on consequential advice, check the exact claim against current, independent health sources and discuss it with a clinician who knows your circumstances. A chatbot’s confident, fluent answer is not proof that it is correct, and you should not share sensitive health information unless you understand how the service handles it.
What AI can—and cannot—do with health questions
AI can offer a starting point for general education: it may explain an unfamiliar term or help you organize questions for an appointment. Mayo Clinic advises, “Think of AI as a research assistant, not as your healthcare professional.” Use its answer as a prompt for further checking, not as a diagnosis or personal care plan. Mayo Clinic’s consumer guidance recommends checking AI-generated information with trusted sources and your care team.
Fluency and confidence do not establish accuracy. The World Health Organization warns that large language model responses can sound authoritative and plausible while being completely incorrect or containing serious health-related errors. Bias in training data can also produce misleading answers. WHO’s 16 May 2023 statement addresses these risks broadly; it is not a way to determine whether a particular answer is safe.
Start by identifying the claim and its stakes
Before checking an answer, reduce it to the specific claim you would be relying on. “What does this medical term mean?” is a general-information question. “Do I have this condition?”, “Should I stop this medicine?”, or “Can I delay care?” could change your health decisions and need professional assessment. The more consequential the claim, the less appropriate it is to rely on a chatbot or a web search alone.
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A clinician can ask follow-up questions and account for your health history and circumstances—context a general-purpose chatbot may not have. Do not use an online answer to replace clinical assessment or to delay care. For consequential questions, bring the claim and the sources you found to a healthcare professional; a pharmacist may be able to help with medication questions.
Verify the answer’s evidence, not its presentation
- Ask what supports the claim. Request the names and links of sources, but treat citations as leads, not proof. Open each source and confirm that it actually supports the statement the chatbot made.
- Prefer independent, authoritative material. Look for current information from official health agencies, medical institutions, or relevant professional organizations. WHO recommends finding the latest official, evidence-based facts; NIH’s National Library of Medicine advises checking the sources and references behind online health information. WHO’s guidance on disinformation and public health and NLM’s guide to evaluating health information offer practical checks.
- Check who is accountable. Look for a named author or reviewer, relevant qualifications, an editorial or medical review process, and contact information. A vague source with no clear responsibility is harder to evaluate.
- Check date and relevance. Find when the page was written or last reviewed. Confirm that its guidance applies to the population and question at hand; health information may not fit every person or situation.
- Trace claims to the underlying evidence. If a source cites a study, check what it examined: whether it involved people or animals, how many participants it included, how long it ran, its design, and who funded it. A study citation alone does not show that the result applies to your decision.
Compare sources using the same criteria
If sources disagree, compare their substance rather than their polish or confidence. WHO’s questions are useful: “Is this content reliable? Who is the author? What is the source of the claims? Is the information outlet reliable?” Apply those questions alongside these checks:
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| What to compare | What to look for |
|---|---|
| Accountability and expertise | A clearly identified owner, author or reviewer with relevant qualifications and a way to contact the organization. |
| Evidence and traceability | References that can be opened and that support the specific claim, ideally with a clear path to original evidence. |
| Review and currency | Who reviewed the material and when it was written or updated. |
| Scope and relevance | Whether the information addresses your population, question, and circumstances. |
| Funding and purpose | Who pays for the information and whether it is educational or intended to sell something. |
A dramatic tone, attractive design, or decisive chatbot response does not make a claim more reliable. Check for cure promises, testimonials presented in place of evidence, claims that one treatment is the only answer, and advice linked to a product sale. Look for independent evidence before giving such claims weight. The American Academy of Dermatology’s guide to spotting skin cancer scams provides examples of warning signs in a specific area of health; the broader lesson is to scrutinize the evidence and incentives behind a claim.
Protect your health information
Do not paste identifying information, medical records, or sensitive personal details into a chatbot unless you have evaluated and understand the service’s privacy and data practices. Removing your name may not be enough to make a detailed health history non-identifying. WHO, Mayo Clinic, and the American Academy of Dermatology all advise caution about sharing personal health information with AI or online services.
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What to do before acting
- Write down the specific AI-generated claim that could affect your care.
- Open the cited sources and check whether they support that claim; compare them with current, independent health information.
- Note any uncertainty, disagreement, sales incentive, or mismatch between the source’s scope and your situation.
- Take the claim and its sources to a clinician or pharmacist before changing treatment or making another consequential health decision.
This guidance is about evaluating health information, not diagnosing a condition. Source-checking cannot substitute for assessment by a healthcare professional.
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