To contact Kaspersky, start with its official contact page and choose the route for your issue, product type, and country. Use customer service for orders, subscriptions, and activation questions; use technical support for product problems. Home and business customers have separate support paths, and contact methods can vary by region.
Choose the right Kaspersky support route
Kaspersky separates customer-service questions from technical support. On its US contact page, select the option that matches your issue and whether you use a home or business product.
| Your issue or customer type | Where to start |
|---|---|
| Order, purchase, subscription, or activation | Customer Support / customer service for the country where you made the purchase. |
| Technical issue with a home product | Home Support, or the consumer support route in the Kaspersky support portal. |
| Technical issue with a business product | The route for your company size; standard technical requests are submitted through Kaspersky CompanyAccount. |
Contact Kaspersky about an order or subscription
For a purchase, order, subscription, or activation question, use the Customer Support route on Kaspersky’s contact page. Follow the customer-service option for the country where the purchase was made; do not assume that a contact method listed for the United States applies elsewhere.
Get technical support for a home product
Choose Home Support from the official contact page, or open the consumer support route in Kaspersky’s support portal. The portal also offers knowledge resources, FAQs, and a forum, which can help with common questions while you identify the appropriate support option.
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Get technical support for a business product
Select the business category
Kaspersky’s US contact page groups business support by organization size: small business is 1–49 employees, medium business is 50–999, and enterprise is 1,000 or more. Choose the category that fits your organization; these size bands are stated for the US page and should not be assumed to define every region’s support options.
Submit a standard request through CompanyAccount
Kaspersky’s business support guide says standard technical-support requests are submitted in Kaspersky CompanyAccount. The guide describes standard support as free; requests enter a common queue, and response time varies. CompanyAccount is distinct from My Kaspersky, which the guide describes as a portal for managing connected home devices.
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- Sign in to Kaspersky CompanyAccount.
- Select the protection scope, product, and product version.
- Enter the operating-system version, request type and subtype, and a subject.
- Describe the issue and the steps needed to reproduce it; attach relevant files.
- Send the request, then use the portal to track its status.
Choose the category that best matches the issue to help route the request. For extended technical support, the guide says the company must have an activated MSA contract; that contract sets response times and identifies which employees can submit premium requests.
Independent reader supportYour contribution helps us test, update, and keep practical guides available for everyone.Check your region before calling or looking for chat
Select your country or region on Kaspersky’s official support site before using a phone number or expecting chat. The reviewed official pages do not establish one worldwide support number or a universal chat option. Avoid relying on a number from a third-party page as if it were a global Kaspersky support line.
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Response-time commitments depend on the support level and current queue workload, and terms can vary by region and product. For business customers, check the applicable product terms or MSA contract rather than assuming a standard response deadline.
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