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For a complete, authenticated view, sign in to Punjab National Bank (PNB) Internet Banking or the PNB mobile app and open your account details, balance or transaction-history view. If you only need the current balance, call 1800 180 2223 (toll-free) or 0120-2303090 from your mobile number registered with PNB; the bank sends the balance by SMS. For recent activity without mobile data, use SMS Banking, *99# USSD or PNB’s IVRS. To receive a recurring record, register for monthly e-statements by Internet Banking, SMS, phone or at a branch.
Which PNB balance or transaction method should you use?
The right channel depends on how much information you need and whether you can authenticate online:
| Method | Authentication or prerequisite | Information available | Connectivity | Speed and cost notes |
|---|---|---|---|---|
| Internet Banking | Full login at PNB’s official site | Current balance, account details and detailed statement/history | Internet connection | Available after sign-in; normal data charges may apply |
| PNB mobile app | App login and the bank’s current authentication controls | Balance, account details and transaction history offered in your app version | Mobile data or Wi-Fi | Menu names can change between app versions |
| Missed call | Mobile number registered with PNB; savings or current account | Last clear balance, delivered by SMS | Mobile voice network; no data login | PNB describes the service as free; carrier charges, if any, depend on your plan |
| SMS Banking | SMS Banking/mobile number registration | Balance with BAL; recent transactions with MINSTMT |
SMS; no app required | Use the format currently published by PNB; your carrier may charge for SMS |
| USSD | Registered mobile number and a GSM handset | Account balance and last five transactions | USSD; PNB says no data connection is required | Works on smartphones and non-smartphones |
| IVRS/contact centre | Telephone authentication in PNB’s self-service menu | Balance enquiry and mini statement (last five transactions) | Voice call | PNB lists 24x7x365 self-service; phone numbers and menus can change |
| E-statements | Registration through Internet Banking, branch, contact centre or SMS | Monthly emailed statement | PNB says physical statements stop after registration; duplicate statements remain available from a branch |
For a one-time, detailed check, use Internet Banking or the app. For a quick balance when you cannot log in, use the registered-number missed-call service. For exactly the last five transactions, USSD or IVRS is the clearest fit because PNB explicitly states that limit for those services.
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Before you start: registration and account details
Most quick services identify you through the mobile number held in PNB’s records. Confirm that the SIM in your phone is the same number registered for the account. Missed-call, SMS Banking and USSD services can fail when the number was recently changed, is not registered at the branch, or is being used from a different handset or SIM. SMS Banking also requires SMS-alert or mobile-banking registration.
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- Keep the relevant PNB account number available for
BALandMINSTMTmessages. - For e-statements, use an email address you control and can access securely.
- For Internet Banking, have the user ID, password and whatever second-factor verification the current login requests.
- For USSD, use a GSM handset; PNB says the service works on both smartphones and non-smartphones without mobile data.
- Use only contact details and service numbers displayed on PNB’s current official pages, because menus and destinations may be revised.
If your number or email is wrong, update it through the branch or PNB contact centre before relying on automated services. Do not ask another person to make a balance enquiry from their phone: the registered-number requirement is part of the service’s authentication.
Check your balance and statement in PNB Internet Banking
What you need
- Your PNB Internet Banking user ID and password.
- The phone, email or second-factor device required by PNB’s current login process.
- A secure browser connection. Type the official address yourself or use a bookmark; do not enter credentials through a link in an unsolicited message.
Step-by-step
- Open netpnb.com, PNB’s Internet Banking website.
- Select Retail User on the login page.
- Authenticate with your PNB credentials and any additional verification requested on screen.
- Open the account or account-details area after signing in. The Internet Banking guide describes this area as the place to view your account details and balance.
- Choose the statement, transaction-history or account-statement option to inspect entries for the period you need. Use the available date range, account selector or download/print control in the authenticated page.
- Sign out when finished, especially on a shared computer, and close the browser window.
Internet Banking is the most informative option in this guide: it provides the authenticated balance and a statement/history view rather than only a single balance or a fixed five-entry list. Exact button names can be revised by PNB, so use the account, balance and statement functions shown in your current session rather than relying on an old screenshot.
Understand what a balance, mini statement and full statement show
A balance enquiry gives the amount PNB reports for the selected account at that time. The missed-call service returns the last clear balance by SMS; it is not a list of debits and credits. A mini statement is a short recent-activity view. PNB explicitly labels the IVRS option and the USSD option as the last five transactions. SMS MINSTMT also provides recent activity, but the official wording does not establish a universal number of SMS entries, so do not assume it is always five.
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A full statement or transaction-history view is better when you need a longer date range, searchable entries, a downloadable record or evidence for reconciliation. Monthly e-statements are recurring records delivered by email. Choose the record type before starting: repeatedly requesting a mini statement will not replace a formal monthly statement.
Check the balance in the PNB mobile app
Sign in only through the PNB app installed from your device’s official app store. After authentication, open the account overview, account details or balance screen, then open transaction history or statements for recent entries. The searched official PNB material does not provide a stable, version-independent sequence of app screens; labels and navigation should therefore be treated as version-dependent.
A safe app workflow
- Open the app directly from your phone’s app list, not from a link in an SMS, email or social-media post.
- Confirm that the publisher and app details correspond to PNB before entering credentials.
- Complete the current login and verification steps.
- Select the account whose balance or history you need.
- Use the account’s statement or transaction-history control, and sign out or lock the app when done.
If an app update changes the menu, look for terms such as Accounts, Account Details, Balance, Transactions or Statement. Do not install an alternative package offered through a message.
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Get a balance without logging in: PNB missed call
PNB states: “Give a missed call to toll free number 1800 180 2223 and tolled number 0120-2303090 and get the Account Balance through SMS.” The service returns the last clear balance, is currently intended for savings and current accounts, and requires your mobile number to be registered with the branch.
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Steps
- Use the mobile number registered on your PNB account.
- Call 1800 180 2223 or 0120-2303090.
- Allow the call to disconnect as a missed call; you do not need to wait for an agent.
- Read the balance SMS sent by PNB and check that it relates to the expected account.
PNB describes the missed-call service as free. Your mobile operator’s treatment of calls or messages can still depend on your plan. This channel does not provide a transaction list or a full statement; use Internet Banking, the app, SMS, USSD or IVRS when you need activity details.
Use SMS Banking for balance or recent transactions
SMS Banking requires registration for SMS alerts or mobile banking with PNB. Send the message from the registered mobile number to the destination currently published by the bank:
| Purpose | Message format | Send to |
|---|---|---|
| Balance | BAL [account number] |
92640 92640 or 5607040 |
| Mini statement/recent transactions | MINSTMT [account number] |
92640 92640 or 5607040 |
Replace the bracketed description with the account number itself, without brackets. PNB’s examples place the account number immediately after the keyword. Use only the format shown on PNB’s current official page if the bank changes a destination number or syntax. The MINSTMT response is for recent activity; the official material does not establish a universal number of entries for the SMS response, so use USSD or IVRS when you specifically need the last five.
If the SMS does not work
- Check that you sent it from the mobile number registered with PNB.
- Verify the keyword, spacing and complete account number.
- Confirm that SMS Banking or mobile banking registration is active.
- Check whether your carrier allows outgoing premium or service SMS, and whether the phone has network coverage.
- Do not send your password, OTP, UPI PIN or debit-card information in a message.
PNB’s SMS Banking page, last updated 14 January 2026, also lists a Rs. 5,000 daily self-transfer limit. That is a transfer-service limit, not a limit on retrieving a balance or statement.
See the last five transactions with USSD
Dial *99# from the registered mobile number. PNB says USSD works on smartphone or non-smartphone GSM handsets, does not require data connectivity, and includes both Account Balance and Last 5 transactions. PNB describes USSD as “a service offered by NPCI to enable users to access UPI platform.”
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- Insert the SIM associated with your PNB registration into a GSM phone.
- Dial
*99#. - Choose the account-balance or last-five-transactions option shown in the menu.
- Enter only the information requested by the authenticated USSD menu, then read the response and end the session.
USSD is useful when mobile data is unavailable, but it is not a replacement for a monthly statement. It shows the service’s last-five-transaction view; use Internet Banking or e-statements for a longer date range and a formal record.
Use PNB IVRS for balance and a mini statement
PNB’s contact-centre listing includes self-service Balance Enquiry and Mini Statement (Last 5 Transactions). It lists 1800 1800, 1800 2021 and 0120 2490000, and says the contact centre operates 24x7x365.
How to use it
- Call one of the numbers shown on PNB’s current contact-centre page.
- Select the balance-enquiry or mini-statement option in the automated menu.
- Complete the identity checks requested by the IVRS. Keep your account and registered-mobile details available, but never disclose an OTP or PIN to another person.
- Choose whether to hear the result or receive the available confirmation, then end the call.
Telephone menus and numbers can change. If a number in an old document does not connect, verify the current contact page on PNB’s official website instead of using a number supplied by a message or search advertisement.
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An e-statement is the appropriate option when you need a recurring record rather than a one-time balance or the last five entries. PNB says savings-fund, current, overdraft and cash-credit customers can receive monthly statements by email.
Internet Banking registration path
- Sign in to PNB Internet Banking.
- Open Other Services.
- Select Service Requests.
- Choose New Requests.
- Select Email Statement Registration.
- Complete the account and email details requested, review them carefully and submit the request.
Other registration channels
- Branch: Ask a PNB branch to register the email statement service for the eligible account.
- Contact centre: Request registration through PNB’s contact-centre process after completing its verification.
- SMS: From the registered mobile number, send
ESTMT [last 4 digits of account] [email ID]to9264092640or5607040. Replace each description with the last four account digits and the email address.
After registration, PNB says physical statements are discontinued. If you later need a duplicate physical statement, it remains available from a branch. Keep the email account secure because a statement can contain account numbers, balances, dates and transaction descriptions.
Costs, speed and record quality
The missed-call balance service is described by PNB as free, although any carrier treatment of calls or returned SMS depends on your mobile plan. SMS Banking may incur the carrier’s applicable SMS charge. Internet Banking and the app use your normal internet connection, so data charges may apply. The official information does not state a separate retrieval fee for the balance, mini-statement or e-statement methods described here.
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Missed call is usually the shortest route to a balance, while USSD and IVRS are practical for the last five transactions. SMS is convenient when you already have SMS Banking enabled. Internet Banking and the app take more authentication but provide the broadest view. E-statements are slower to set up because registration is required, yet they create a recurring monthly record instead of a one-time response.
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The missed-call or SMS response never arrives
- Confirm that the call or message came from the mobile number registered with PNB; a newly changed or unregistered number cannot satisfy the stated prerequisite.
- Check mobile signal, SMS storage and whether the phone is blocking service messages.
- For SMS Banking, verify registration and the exact keyword, account number and destination.
- Use Internet Banking or the app temporarily, then contact the branch or PNB contact centre to correct registration.
The registered phone number is lost or changed
Do not attempt to work around the registration requirement with another person’s phone. Contact your PNB branch or the contact centre and follow its identity-verification process to update the number. Until the change is confirmed, use an authenticated channel you can access safely.
The balance is unexpected
- Check the account number selected in Internet Banking or the app.
- Compare the balance with the transaction history and the date of the last clear balance returned by the missed-call service.
- Look for pending, recently posted or automatically debited entries in the detailed history.
- If you see an unrecognized entry, preserve the statement or SMS, contact PNB through an official channel and follow its dispute process.
The app or website looks suspicious
Stop entering credentials. PNB’s security advisory says not to download apps through links in SMS, email or social media. Open the official site by typing the address or use the official app-store listing. If you may have entered credentials into a suspicious app or page, review official account activity and statements immediately and contact PNB using a verified number.
Independent reader supportYour contribution helps us test, update, and keep practical guides available for everyone.Security rules for every PNB balance check
- Use only PNB’s official website, app-store listing, contact page and published service numbers.
- Never share an OTP, UPI PIN, SMS password, debit-card details, Internet Banking password or user ID with anyone, including a caller claiming to be from a bank.
- Check that the browser address is the official PNB address before signing in; avoid links forwarded through messages or social networks.
- Do not save credentials in a shared browser or leave an authenticated session open.
- Use a screen lock and current operating-system updates on a phone used for banking.
- Review statements and account activity after any suspected compromise and report it through PNB’s verified contact route.
Choosing the quickest option
- Need only today’s balance and have the registered phone? Use the missed-call numbers.
- Need exactly the last five transactions without data? Dial
*99#or use IVRS. - Need a recent activity message and already use SMS Banking? Send
MINSTMTin PNB’s current format. - Need searchable, detailed history or a downloadable record? Use Internet Banking or the authenticated app.
- Need a statement every month? Register e-statements through Internet Banking, branch, contact centre or the stated
ESTMTSMS format.
The “last five transactions” figure is a service limit stated by PNB for its current USSD and IVRS wording accessed in 2026; it is not a general statistic about your account or a substitute for a full statement.
Frequently Asked Questions
What is the PNB missed-call balance number?
Call 1800 180 2223 or 0120-2303090 from the mobile number registered with PNB. The bank sends the last clear balance by SMS. PNB describes the missed-call service as free.
How can I get my PNB mini statement?
Use SMS Banking with MINSTMT [account number] sent to 92640 92640 or 5607040, dial *99# for the USSD last-five-transactions option, or use PNB IVRS. SMS Banking registration and a registered mobile number are required.
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How do I see my last five PNB transactions without internet?
Dial *99# from your registered GSM mobile number and choose Last 5 transactions. PNB’s IVRS also lists a mini statement of the last five transactions.
Can I check my PNB balance online?
Yes. Sign in at netpnb.com, select Retail User, authenticate and open the account details or balance area. The PNB app provides an authenticated account view as well, although menu labels vary by version.
How do I receive a PNB statement by email?
Register through Internet Banking at Other Services > Service Requests > New Requests > Email Statement Registration, or request registration through a branch or contact centre. You can also send ESTMT [last 4 digits of account] [email ID] from the registered mobile number to 9264092640 or 5607040.
Does PNB SMS Banking require a registered phone number?
Yes. Send the command from the mobile number registered for PNB SMS alerts or mobile banking. If the number is missing or changed, contact your branch or PNB contact centre before using SMS, USSD or missed-call services.
Will e-statements stop paper statements?
PNB says physical statements are discontinued after e-statement registration. If you later need a duplicate physical statement, it remains available from a branch.
What should I do if I receive a suspicious PNB app or login link?
Do not install the app or enter credentials. PNB advises avoiding app downloads through SMS, email or social-media links. Open the official website or app-store listing directly, and review account activity and statements if you may have exposed your credentials.
The Bottom Line
Use PNB Internet Banking or the official app for a complete balance and transaction history. Use 1800 180 2223 or 0120-2303090 for a quick balance by SMS, MINSTMT or *99# for recent activity, and IVRS for a last-five-transactions mini statement. Register e-statements when you need a monthly email record, and keep every login, OTP and service interaction within PNB’s official channels.
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