Start with OpenAI’s status page. If it reports an active incident affecting ChatGPT or the feature you’re trying to use, the problem may be on OpenAI’s side. If there’s no matching incident, that does not prove your device or network is at fault; use the checks below to narrow down where the failure occurs.
Check OpenAI’s status page first
Open the OpenAI status page and look for an active incident that matches what is failing, such as ChatGPT access or a specific feature. The page separates service components and posts incident updates. An incident affecting one function may not explain a problem with another.
Read its availability information as an aggregate, not a guarantee that every account is unaffected when the page looks clear. OpenAI says availability metrics are reported across all tiers, models, and error types, and that an individual customer’s availability may vary with subscription tier and the model or API features in use. A limited problem affecting a particular tier, model, or feature may therefore not be apparent in a broad status summary.
The status history can help confirm whether a past incident was resolved, but an old incident does not show whether ChatGPT is down now. Use the current status page for the current situation.
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Run a few controlled checks
OpenAI notes that a general error may indicate either a temporary server issue or a problem with your local setup. Change one condition at a time where practical, then retry the same action. That makes it easier to see whether the failure follows your browser, device, or connection.
- Refresh, then retry simply. Refresh the page or restart the app and try again. If a response is stuck or a long conversation is slow, start a new chat and retry there. OpenAI recommends these steps in its guides to ChatGPT error messages and slow responses.
- Try a different browser or a private window. If ChatGPT works there, the issue may be related to the original browser’s stored site data, extensions, or settings. Temporarily disable extensions or content blockers that could interfere with the page.
- Temporarily remove network filters. If appropriate for your situation, test with a VPN, proxy, secure DNS setting, or security filter disabled. These can affect connections to ChatGPT. Re-enable protections after the test; avoid bypassing a security or workplace policy.
- Clear site data if the issue continues. Clear ChatGPT’s cache and cookies or site data, then sign in and retry. This can help when stale browser data interferes with loading or authentication.
- Compare a second network or device. Try another connection, such as mobile data instead of Wi-Fi, or another device. OpenAI recommends switching networks or devices for connection errors. If the problem changes, that is useful evidence about the original setup, but it does not prove a single root cause.
Use the pattern to narrow down the cause
These results point toward where to investigate next; none is definitive proof on its own.
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| What you observe | What it suggests | Next useful check |
|---|---|---|
| The status page reports an active incident affecting the failing function. | An OpenAI service-side issue is plausible. | Follow the incident updates and retry after the reported issue changes or is resolved. |
| ChatGPT works in a private window or another browser. | The original browser’s extensions, settings, or stored site data may be involved. | Disable extensions or blockers temporarily; if needed, clear ChatGPT site data. |
| ChatGPT works on another network or device. | The original connection or device setup may be involved. | Compare VPN, proxy, secure DNS, security filters, and browser behavior on the original setup. |
| Only sign-in fails. | The problem may be specific to the login flow rather than general ChatGPT availability. | Check for an incident, then try the login-specific steps below. |
| Only one model or feature fails. | The issue may be limited to that model, feature, or the way your account accesses it. | Check for a matching component incident and note which model or feature fails. |
| The same problem persists across browsers, devices, and networks. | Basic local comparisons have not isolated the cause. | Collect relevant diagnostics and contact OpenAI Support. |
If you cannot log in
Check the status page for an active incident, then follow the steps in OpenAI’s guide, Why can’t I log in to ChatGPT?: clear cache and cookies, and disable VPN or proxy services temporarily when testing. Cookie-consent overlays and privacy tools can also interfere with login flows, so check whether one is blocking or obscuring the sign-in process.
Independent reader supportYour contribution helps us test, update, and keep practical guides available for everyone.When to contact Support
If the issue persists across browsers, devices, and networks, OpenAI’s troubleshooting guide recommends collecting a HAR file and browser console errors, along with timestamps, the model used, and the conversation URL or ID. Share relevant diagnostics with Support, but avoid including sensitive information in files or messages.
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