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You can manage a supported booking through Poland’s Central e-registration (Centralna e-rejestracja, CeR) in the Internetowe Konto Pacjenta (IKP) or the mojeIKP app. You can also cancel by replying to the code in an SMS reminder or by calling the clinic. What you can change online depends on the appointment type: first specialist visits and screening bookings have an online change route, while a cancelled follow-up specialist visit must be arranged again with the clinic.
First check whether the appointment is in Central e-registration
CeR handles selected publicly funded services and is being introduced in phases. IKP and mojeIKP show bookings only at providers participating in the system and for service categories it covers; a clinic booking that is not displayed there may need to be managed directly with the clinic. As of the Ministry of Health information checked on October 4, 2026, the first phase includes cardiology and breast and cervical cancer screening, with a second phase adding eight specialist areas beginning in August 2026. See the Ministry’s patient guidance for current coverage.
How to change a supported appointment
First specialist appointment
- Sign in to IKP or open mojeIKP, then find the booking under “Zaplanowane wizyty” (“Planned visits”).
- Open the visit and change the search criteria to look for another available date or time.
- Select a new offered slot and confirm it using the same referral as the original booking.
The patient portal says a supported first specialist appointment can be changed at any time. If no suitable slot is available, a waiting-room option may be offered. The system retains the time you have already spent waiting if you change or cancel the first visit.
Screening appointment
For a screening booking, cancel the existing appointment and book the screening again for the new time in IKP or mojeIKP. The portal describes cancellation and rebooking rather than a direct change of date.
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How to cancel an appointment
For an appointment shown in the account, open its entry in “Zaplanowane wizyty” / “Planned visits” in IKP or mojeIKP and use the cancellation option. You can also reply to the two-character code in the SMS reminder to cancel, or call the clinic. The official patient guidance says cancellation is possible even on the day before the appointment: pacjent.gov.pl.
What changes by appointment type
| Appointment type | Change or rebooking | Cancellation and next step |
|---|---|---|
| First specialist appointment | For a supported booking, choose another available slot online using the same referral. | Cancel online, by SMS reply code, or through the clinic. A cancelled or changed first visit preserves time already spent waiting; a missed, uncancelled visit sends you to the end of the queue. |
| Follow-up specialist appointment | Contact the clinic to arrange continuing care; the online change route is not established for this visit type. | You may cancel, but must arrange the follow-up visit directly with the clinic. The Chief Sanitary Inspectorate’s guidance states that a cancelled continuing-treatment appointment can be booked again only at the medical facility. |
| Screening appointment | Cancel the current booking and book the screening again at the desired time online. | Cancel through the account, the SMS code, or the clinic. |
When to contact the clinic instead
Not every referral or appointment can be handled online. Contact the clinic if the booking concerns follow-up care, uses a paper referral, involves certain special entitlements, or is a post-hospital appointment. Some first specialist bookings also require an eligible referral and NFZ insurance. CeR lists only participating providers and covered services; if the appointment or the needed action is unavailable in IKP or mojeIKP, the clinic can advise how to proceed.
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Check your referral after cancellation
After cancelling, check the referral’s status in IKP or mojeIKP. If it still appears as “registered,” contact the clinic and ask it to correct the record. A referral that has not been released may block another booking. The official patient guidance explains the referral-status issue at pacjent.gov.pl.
Independent reader supportYour contribution helps us test, update, and keep practical guides available for everyone.SMS and Anna reminder calls
CeR may send confirmations and reminders by SMS, app notification, or email. An SMS reminder includes the two-character reply code used to cancel. Some patients who booked through a clinic and do not use a smartphone may receive a call from Anna, the Ministry’s virtual assistant, seven days and one day before the visit; the call can offer a cancellation option. The Ministry says Anna calls from 116 117 and will not ask for your PESEL, identity-document details, or payment. See the patient portal for current reminder information.
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