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Head-to-head · Telephony Software

Zoom Phone vs Dialpad Ai Voice

  • Updated Oct 2026
  • Both researched from official sources
  • 4 checks side by side
Higher score Zoom Phone #3 in Telephony Software 9.0/10 Paid ✓ 1 of 3 features Visit Zoom Phone
Dialpad Ai Voice #6 in Telephony Software 8.8/10 14-day trial Free trial✓ 2 of 3 features Visit Dialpad

Zoom Phone leads on 1 check, Dialpad Ai Voice on 0, and 3 are even. Who comes out ahead on the 4 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreZoom Phone · 9.0/10
  • Lowest starting priceZoom Phone · $10/user/mo
  • Free trialonly Dialpad Ai Voice
  • Most featuresDialpad Ai Voice · 2 of 3

Zoom Phone scores higher on our rubric for telephony software: 9.0 against 8.8 out of 10; our editors rank them #3 and #6.

Zoom Phone is cheaper to start at $10/user/mo against $15/user/mo.

Zoom Phone is the better fit for teams needing cloud calling across multiple platforms. Dialpad Ai Voice is the better fit for teams prioritizing low-cost AI-enabled calling.

  • Zoom Phone fits best

    Teams needing cloud calling across multiple platforms

  • Dialpad Ai Voice fits best

    Teams prioritizing low-cost AI-enabled calling

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature Zoom Phone 9.0/10 Visit ↗ Dialpad Ai Voice 8.8/10 Visit ↗
At a glance
Editor score 9.0 8.8
Ranking #3 in Telephony Software #6 in Telephony Software
Best for Teams needing cloud calling across multiple platforms Teams prioritizing low-cost AI-enabled calling
Pricing model Paid Paid
Starting price $10/user/mo (best) $15/user/mo
Free plan — —
Free trial — 14 days
Deployment Cloud, Desktop, Mobile Cloud, Desktop, Mobile
Platforms Web, Windows, macOS, Linux, iOS, Android Web, Windows, macOS, iOS, Android
Integrations 7 integrations 6 integrations
Features Zoom Phone 1/3 · Dialpad Ai Voice 2/3
Auto attendant ✓ ✓
Call recording Not checked yet ✓ (best)
Business SMS/MMS Not checked yet Not checked yet
Specs
International calling Not checked yet Not checked yet
Extensions on free plan Not checked yet Not checked yet
Calling endpoints Not checked yet Not checked yet
Our review
Pros
  • Plans range from metered calling to North America unlimited and global service
  • Includes call queues, multi-level auto attendants, and global call routing
  • Desktop and mobile apps span web, Windows, macOS, Linux, iOS, and Android
  • AI transcription and call summaries are included in the Standard plan.
  • Combines calling, IVR, routing, SMS/MMS, chat, and video meetings.
  • Works across web, desktop, mobile, API, and major business integrations.
Cons
  • Metered calling may be less predictable for teams with high call volumes
  • Unlimited North America calling costs more than the metered entry plan
  • Global Select covers local PSTN service in 40+ countries and territories
  • There is no free plan; access requires a paid subscription.
  • Standard does not include automatic call recording.
  • Advanced integrations and 24/7 support start with the Pro plan.
Our verdict

Zoom Phone is a cloud-based business phone system for organizations that need internet calling, business numbers, call routing, auto attendants, queues, voicemail, recording, and administrative controls. Its range of company-size fit spans…

Read the review →

Dialpad Ai Voice is a cloud communications service for organizations that want business calling, team messaging, SMS/MMS, video meetings, and AI-assisted call documentation in one application. Its audience includes teams that need IVR…

Read the review →
  1. Zoom PhoneTelephony Software 9.0Paid
  2. Dialpad Ai VoiceTelephony Software 8.814-day trial

Strengths and trade-offs

  • Zoom Phone — where it wins

    • Plans range from metered calling to North America unlimited and global service
    • Includes call queues, multi-level auto attendants, and global call routing
    • Desktop and mobile apps span web, Windows, macOS, Linux, iOS, and Android

    Where it doesn't

    • Metered calling may be less predictable for teams with high call volumes
    • Unlimited North America calling costs more than the metered entry plan
    • Global Select covers local PSTN service in 40+ countries and territories

  • Dialpad Ai Voice — where it wins

    • AI transcription and call summaries are included in the Standard plan.
    • Combines calling, IVR, routing, SMS/MMS, chat, and video meetings.
    • Works across web, desktop, mobile, API, and major business integrations.

    Where it doesn't

    • There is no free plan; access requires a paid subscription.
    • Standard does not include automatic call recording.
    • Advanced integrations and 24/7 support start with the Pro plan.

More comparisons

All telephony software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update