3CX vs Dialpad Ai Voice

3CX9.3Visit Dialpad Ai Voice8.8Visit

Higher score 3CX #1 in Telephony Software 9.3/10 Free plan Free plan✓ 1 of 3 features Visit 3CX

vs

Dialpad Ai Voice #6 in Telephony Software 8.8/10 14-day trial Free trial✓ 2 of 3 features Visit Dialpad

• 3CX fits best

  Teams wanting a mature, flexible PBX

• Dialpad Ai Voice fits best

  Teams prioritizing low-cost AI-enabled calling

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Side by side

Feature	3CX 9.3/10 Visit ↗	Dialpad Ai Voice 8.8/10 Visit ↗
At a glance
Editor score	9.3	8.8
Ranking	#1 in Telephony Software	#6 in Telephony Software
Best for	Teams wanting a mature, flexible PBX	Teams prioritizing low-cost AI-enabled calling
Pricing model	Free plan + paid	Paid
Starting price	$300/yr	$15/user/mo
Free plan	✓ (best)	—
Free trial	—	14 days
Deployment	Cloud, Self-hosted, Desktop, Mobile	Cloud, Desktop, Mobile
Platforms	Web, Windows, macOS, Linux, iOS, Android	Web, Windows, macOS, iOS, Android
Integrations	10 integrations	6 integrations
Features 3CX 1/3 · Dialpad Ai Voice 2/3
Auto attendant	✓	✓
Call recording	Not checked yet	✓ (best)
Business SMS/MMS	Not checked yet	Not checked yet
Specs
International calling	Not checked yet	Not checked yet
Extensions on free plan	Not checked yet	Not checked yet
Calling endpoints	Not checked yet	Not checked yet
Our review
Pros	Visual call-flow tools support advanced routing and multi-level auto-attendants. Cloud and self-hosted deployment options suit varied operating models. Calling, messaging, contact-center tools and business integrations span many needs.	AI transcription and call summaries are included in the Standard plan. Combines calling, IVR, routing, SMS/MMS, chat, and video meetings. Works across web, desktop, mobile, API, and major business integrations.
Cons	The free plan is limited to 10 users and 4 simultaneous calls. The $300 Basic plan allows up to 40 extensions and 8 simultaneous calls. Support channels listed are community and documentation.	There is no free plan; access requires a paid subscription. Standard does not include automatic call recording. Advanced integrations and 24/7 support start with the Pro plan.
Our verdict	3CX centers on an IP phone system for organizations that need business calling, with editions positioned for small businesses, enterprises and contact centers. Its clients cover web, Windows, macOS, Linux, iOS and Android, and deployment… Read the review →	Dialpad Ai Voice is a cloud communications service for organizations that want business calling, team messaging, SMS/MMS, video meetings, and AI-assisted call documentation in one application. Its audience includes teams that need IVR… Read the review →

Strengths and trade-offs

• 3CX — where it wins

  • Visual call-flow tools support advanced routing and multi-level auto-attendants.
  • Cloud and self-hosted deployment options suit varied operating models.
  • Calling, messaging, contact-center tools and business integrations span many needs.

  Where it doesn't

  • The free plan is limited to 10 users and 4 simultaneous calls.
  • The $300 Basic plan allows up to 40 extensions and 8 simultaneous calls.
  • Support channels listed are community and documentation.

• Dialpad Ai Voice — where it wins

  • AI transcription and call summaries are included in the Standard plan.
  • Combines calling, IVR, routing, SMS/MMS, chat, and video meetings.
  • Works across web, desktop, mobile, API, and major business integrations.

  Where it doesn't

  • There is no free plan; access requires a paid subscription.
  • Standard does not include automatic call recording.
  • Advanced integrations and 24/7 support start with the Pro plan.

• 3CX9.3/10 · Free plan

  A flexible PBX with a free tier, advanced routing and cloud or self-hosted deployment.

  Visit 3CXFull verdict →
• Dialpad Ai Voice8.8/10 · 14-day trial

  Low-cost business calling with AI transcripts, routing, messaging, and meetings.

  Visit DialpadFull verdict →