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Head-to-head · Telephony Software

Dialpad Ai Voice vs NFON Cloudya

  • Updated Oct 2026
  • Both researched from official sources
  • 3 checks side by side
Higher score Dialpad Ai Voice #6 in Telephony Software 8.8/10 14-day trial Free trial✓ 2 of 3 features Visit Dialpad
NFON Cloudya #8 in Telephony Software 8.6/10 Paid ✓ 1 of 3 features Visit NFON Cloudya

Dialpad Ai Voice leads on 0 checks, NFON Cloudya on 0, and 3 are even. Who comes out ahead on the 3 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreDialpad Ai Voice · 8.8/10
  • Free trialonly Dialpad Ai Voice
  • Most featuresDialpad Ai Voice · 2 of 3

Dialpad Ai Voice scores higher on our rubric for telephony software: 8.8 against 8.6 out of 10; our editors rank them #6 and #8.

Dialpad Ai Voice is the better fit for teams prioritizing low-cost AI-enabled calling. NFON Cloudya is the better fit for cost-conscious teams needing hosted PBX basics.

  • Dialpad Ai Voice fits best

    Teams prioritizing low-cost AI-enabled calling

  • NFON Cloudya fits best

    Cost-conscious teams needing hosted PBX basics

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature Dialpad Ai Voice 8.8/10 Visit ↗ NFON Cloudya 8.6/10 Visit ↗
At a glance
Editor score 8.8 8.6
Ranking #6 in Telephony Software #8 in Telephony Software
Best for Teams prioritizing low-cost AI-enabled calling Cost-conscious teams needing hosted PBX basics
Pricing model Paid Paid
Starting price $15/user/mo €6.80/user/mo
Free plan — —
Free trial 14 days —
Deployment Cloud, Desktop, Mobile Cloud, Browser extension
Platforms Web, Windows, macOS, iOS, Android Web, Windows, macOS, iOS, Android
Integrations 6 integrations 300+ integrations
Features Dialpad Ai Voice 2/3 · NFON Cloudya 1/3
Auto attendant ✓ ✓
Call recording ✓ (best) Not checked yet
Business SMS/MMS Not checked yet Not checked yet
Specs
International calling Not checked yet Not checked yet
Extensions on free plan Not checked yet Not checked yet
Calling endpoints Not checked yet Not checked yet
Our review
Pros
  • AI transcription and call summaries are included in the Standard plan.
  • Combines calling, IVR, routing, SMS/MMS, chat, and video meetings.
  • Works across web, desktop, mobile, API, and major business integrations.
  • Call routing supports time periods and holiday exceptions.
  • Web, desktop, and mobile apps support multiple work settings.
  • CRM integrations cover 300+ platforms, including Salesforce and HubSpot.
Cons
  • There is no free plan; access requires a paid subscription.
  • Standard does not include automatic call recording.
  • Advanced integrations and 24/7 support start with the Pro plan.
  • No free plan is offered.
  • AI transcription, summaries, and Meet & Share require Premium.
  • Displayed prices apply to Germany; rates differ across NFON operating countries.
Our verdict

Dialpad Ai Voice is a cloud communications service for organizations that want business calling, team messaging, SMS/MMS, video meetings, and AI-assisted call documentation in one application. Its audience includes teams that need IVR…

Read the review →

NFON Cloudya is a cloud-based business phone system for organisations that want hosted PBX functions through web, desktop, and mobile apps. Its core toolkit includes call queues, IVR menus, voicemail with AI voicemail-to-text…

Read the review →
  1. Dialpad Ai VoiceTelephony Software 8.814-day trial
  2. NFON CloudyaTelephony Software 8.6Paid

Strengths and trade-offs

  • Dialpad Ai Voice — where it wins

    • AI transcription and call summaries are included in the Standard plan.
    • Combines calling, IVR, routing, SMS/MMS, chat, and video meetings.
    • Works across web, desktop, mobile, API, and major business integrations.

    Where it doesn't

    • There is no free plan; access requires a paid subscription.
    • Standard does not include automatic call recording.
    • Advanced integrations and 24/7 support start with the Pro plan.

  • NFON Cloudya — where it wins

    • Call routing supports time periods and holiday exceptions.
    • Web, desktop, and mobile apps support multiple work settings.
    • CRM integrations cover 300+ platforms, including Salesforce and HubSpot.

    Where it doesn't

    • No free plan is offered.
    • AI transcription, summaries, and Meet & Share require Premium.
    • Displayed prices apply to Germany; rates differ across NFON operating countries.

More comparisons

All telephony software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update