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Head-to-head · Telephony Software

Zoom Phone vs Switchvox

  • Updated Oct 2026
  • Both researched from official sources
  • 4 checks side by side
Higher score Zoom Phone #3 in Telephony Software 9.0/10 Paid ✓ 1 of 3 features Visit Zoom Phone
Switchvox #5 in Telephony Software 8.8/10 Pricing on request ✓ 3 of 3 features Visit Sangoma

Zoom Phone leads on 0 checks, Switchvox on 0, and 4 are even. Who comes out ahead on the 4 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreZoom Phone · 9.0/10
  • Most featuresSwitchvox · 3 of 3

Zoom Phone scores higher on our rubric for telephony software: 9.0 against 8.8 out of 10; our editors rank them #3 and #5.

Zoom Phone is the better fit for teams needing cloud calling across multiple platforms. Switchvox is the better fit for organizations needing flexible PBX deployment.

  • Zoom Phone fits best

    Teams needing cloud calling across multiple platforms

  • Switchvox fits best

    Organizations needing flexible PBX deployment

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Side by side

Feature Zoom Phone 9.0/10 Visit ↗ Switchvox 8.8/10 Visit ↗
At a glance
Editor score 9.0 8.8
Ranking #3 in Telephony Software #5 in Telephony Software
Best for Teams needing cloud calling across multiple platforms Organizations needing flexible PBX deployment
Pricing model Paid Paid
Starting price $10/user/mo Pricing on request
Free plan — —
Free trial — —
Deployment Cloud, Desktop, Mobile Cloud, Self-hosted
Platforms Web, Windows, macOS, Linux, iOS, Android Web, Windows, macOS, iOS, Android
Support Phone, Community, Docs Docs · 24/7
Integrations 7 integrations 8 integrations
Built for Small business, Mid-market, Enterprise Small business, Mid-market, Enterprise
Features Zoom Phone 1/3 · Switchvox 3/3
Auto attendant ✓ ✓
Call recording Not checked yet ✓ (best)
Business SMS/MMS Not checked yet ✓ (best)
Specs
International calling Not checked yet Not checked yet
Extensions on free plan Not checked yet 0
Calling endpoints Not checked yet Not checked yet
Our review
Pros
  • Plans range from metered calling to North America unlimited and global service
  • Includes call queues, multi-level auto attendants, and global call routing
  • Desktop and mobile apps span web, Windows, macOS, Linux, iOS, and Android
  • Choose cloud or self-hosted deployment for different infrastructure needs
  • Includes IVR, time-based routing, queues, recording, and call monitoring
  • Desktop and mobile softphones support use across several platforms
Cons
  • Metered calling may be less predictable for teams with high call volumes
  • Unlimited North America calling costs more than the metered entry plan
  • Global Select covers local PSTN service in 40+ countries and territories
  • Pricing requires contacting sales
  • SMS and MMS depend on compatible Sangoma trunking
  • Self-hosted deployments require organizations to manage their infrastructure
Our verdict

Zoom Phone is a cloud-based business phone system for organizations that need internet calling, business numbers, call routing, auto attendants, queues, voicemail, recording, and administrative controls. Its range of company-size fit spans…

Read the review →

Switchvox is Sangoma Technologies’ business VoIP and unified communications system for organizations that want control over how their phone service is deployed. It is available in cloud and self-hosted deployments, including on-premises…

Read the review →
  1. Zoom PhoneTelephony Software 9.0Paid
  2. SwitchvoxTelephony Software 8.8Pricing on request

Strengths and trade-offs

  • Zoom Phone — where it wins

    • Plans range from metered calling to North America unlimited and global service
    • Includes call queues, multi-level auto attendants, and global call routing
    • Desktop and mobile apps span web, Windows, macOS, Linux, iOS, and Android

    Where it doesn't

    • Metered calling may be less predictable for teams with high call volumes
    • Unlimited North America calling costs more than the metered entry plan
    • Global Select covers local PSTN service in 40+ countries and territories

  • Switchvox — where it wins

    • Choose cloud or self-hosted deployment for different infrastructure needs
    • Includes IVR, time-based routing, queues, recording, and call monitoring
    • Desktop and mobile softphones support use across several platforms

    Where it doesn't

    • Pricing requires contacting sales
    • SMS and MMS depend on compatible Sangoma trunking
    • Self-hosted deployments require organizations to manage their infrastructure

More comparisons

All telephony software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update