Zoom Contact Center vs Zendesk Contact Center

Zoom Contact Center8.9Visit Zendesk Contact Center8.5Visit

Higher score Zoom Contact Center #6 in Call Center Software 8.9/10 Pricing on request ✓ 4 of 4 features Visit Zoom

vs

Zendesk Contact Center #10 in Call Center Software 8.5/10 Paid ✓ 4 of 4 features Visit Zendesk

• Zoom Contact Center fits best

  Zoom users needing an integrated contact center

• Zendesk Contact Center fits best

  Zendesk-centered service organizations

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature	Zoom Contact Center 8.9/10 Visit ↗	Zendesk Contact Center 8.5/10 Visit ↗
At a glance
Editor score	8.9	8.5
Ranking	#6 in Call Center Software	#10 in Call Center Software
Best for	Zoom users needing an integrated contact center	Zendesk-centered service organizations
Pricing model	Paid	Paid
Starting price	—	$33/user/mo
Free plan	—	—
Free trial	—	—
Deployment	Cloud	Cloud
Platforms	Web, Windows, macOS, Linux, iOS, Android	Web
Support	Docs, Community, Phone, Tickets	Docs
Compliance	SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS, SSO/SAML, 2FA	SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS
Integrations	2,500+ integrations	8 integrations
Built for	Small business, Mid-market, Enterprise	Mid-market, Enterprise
Features Zoom Contact Center 4/4 · Zendesk Contact Center 4/4
Inbound calling	✓	✓
Outbound dialer	✓	✓
IVR builder	✓	✓
Workforce management	✓	✓
Specs
Digital channel scope	Omnichannel	Omnichannel
Maximum agents	Not checked yet	Not checked yet
Recording retention	Not checked yet	Not checked yet
Our review
Pros	Voice, video, chat, SMS, email, and social messaging support IVR, skills-based routing, recording, transcription, and analytics CRM integrations plus outbound dialers and workforce management	Inbound and outbound calling with conversational IVR AI transcription, summaries, sentiment, and after-call work Workforce forecasting, scheduling, QA, and reporting
Cons	No free plan is available Plans require contacting sales for pricing Advanced capabilities are reserved for higher-tier plans	Web-only platform coverage Contact Center is an add-on to a Zendesk Suite plan AWS services and Amazon Connect usage add consumption costs
Our verdict	Zoom Contact Center is a cloud-based platform for organizations managing customer service and engagement operations. It brings voice, video, chat, SMS, email, and social messaging into one contact center, with inbound and outbound… Read the review →	Zendesk Contact Center is a cloud contact-center platform for mid-market and enterprise organizations managing complex customer service operations. It brings voice, digital channels, self-service, AI agents, human-agent workflows,… Read the review →

Strengths and trade-offs

• Zoom Contact Center — where it wins

  • Voice, video, chat, SMS, email, and social messaging support
  • IVR, skills-based routing, recording, transcription, and analytics
  • CRM integrations plus outbound dialers and workforce management

  Where it doesn't

  • No free plan is available
  • Plans require contacting sales for pricing
  • Advanced capabilities are reserved for higher-tier plans

• Zendesk Contact Center — where it wins

  • Inbound and outbound calling with conversational IVR
  • AI transcription, summaries, sentiment, and after-call work
  • Workforce forecasting, scheduling, QA, and reporting

  Where it doesn't

  • Web-only platform coverage
  • Contact Center is an add-on to a Zendesk Suite plan
  • AWS services and Amazon Connect usage add consumption costs

• Zoom Contact Center8.9/10 · Pricing on request

  A broad omnichannel contact center for organizations already invested in Zoom.

  Visit ZoomFull verdict →
• Zendesk Contact Center8.5/10 · Paid

  A broad Zendesk-centered contact center with clear entry pricing and added telephony costs.

  Visit ZendeskFull verdict →