Zendesk Explore vs Exago BI

Zendesk Explore8.8Visit Exago BI8.5Visit

Higher score Zendesk Explore #4 in Reporting Software 8.8/10 14-day trial Free trial✓ 2 of 2 features Try Zendesk Explore

vs

Exago BI #7 in Reporting Software 8.5/10 Pricing on request ✓ 2 of 2 features Visit Exago BI

• Zendesk Explore fits best

  Zendesk customers reporting on service operations

• Exago BI fits best

  Embedded reporting in customer applications

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Side by side

Feature	Zendesk Explore 8.8/10 Visit ↗	Exago BI 8.5/10 Visit ↗
At a glance
Editor score	8.8	8.5
Ranking	#4 in Reporting Software	#7 in Reporting Software
Best for	Zendesk customers reporting on service operations	Embedded reporting in customer applications
Pricing model	Paid	Paid
Starting price	$19/user/mo	Pricing on request
Free plan	—	Not checked yet
Free trial	14 days	—
Deployment	Cloud	Cloud, Self-hosted
Platforms	Web	Web, Windows, Linux
Support	Email, Live chat, Phone, Tickets, Docs	Tickets, Docs
Built for	Small business, Mid-market, Enterprise	Mid-market, Enterprise
Features Zendesk Explore 2/2 · Exago BI 2/2
Interactive reports	✓	✓
Scheduled delivery	✓	✓
Specs
Report access	Web_and_download	Web_and_download
Distribution channels	Multi_channel	Multi_channel
Data source connectors	Not checked yet	Not checked yet
Viewer limit	Not checked yet	Not checked yet
Our review
Pros	Prebuilt, custom, historical, and real-time service reporting Scheduled dashboard delivery, exports, and interactive viewing Role-based access plus natural-language Quick Reports	Embeds reporting and dashboards in customer-facing web applications Supports ad hoc analysis, scheduling, batch delivery, and multiple exports Granular permissions cover users, groups, fields, rows, and values
Cons	Requires a paid Support or Suite bundle Capabilities vary across Lite, Professional, and Enterprise tiers Focused on service operations rather than broad business reporting	Pricing requires contacting sales Deployment is available on Windows or Linux infrastructure Proprietary product rather than open source
Our verdict	Zendesk Explore is a cloud reporting and analytics product for customer service teams. It combines prebuilt dashboards with custom reports and dashboards, historical reporting, real-time service monitoring, interactive viewing, exports,… Read the review →	Exago BI is an embedded business intelligence application for software companies and organizations that need reporting inside customer-facing web applications. It combines ad hoc report creation, analysis, interactive dashboards,… Read the review →

Strengths and trade-offs

• Zendesk Explore — where it wins

  • Prebuilt, custom, historical, and real-time service reporting
  • Scheduled dashboard delivery, exports, and interactive viewing
  • Role-based access plus natural-language Quick Reports

  Where it doesn't

  • Requires a paid Support or Suite bundle
  • Capabilities vary across Lite, Professional, and Enterprise tiers
  • Focused on service operations rather than broad business reporting

• Exago BI — where it wins

  • Embeds reporting and dashboards in customer-facing web applications
  • Supports ad hoc analysis, scheduling, batch delivery, and multiple exports
  • Granular permissions cover users, groups, fields, rows, and values

  Where it doesn't

  • Pricing requires contacting sales
  • Deployment is available on Windows or Linux infrastructure
  • Proprietary product rather than open source

• Zendesk Explore8.8/10 · 14-day trial

  A service-focused reporting layer for Zendesk teams that need dashboards, monitoring, and delivery.

  Try Zendesk ExploreFull verdict →
• Exago BI8.5/10 · Pricing on request

  A focused embedded reporting suite with ad hoc analysis, dashboards, delivery, exports, and APIs.

  Visit Exago BIFull verdict →