Zendesk Explore vs Bold Reports

Zendesk Explore8.8Visit Bold Reports8.6Visit

Higher score Zendesk Explore #4 in Reporting Software 8.8/10 14-day trial Free trial✓ 2 of 2 features Try Zendesk Explore

vs

Bold Reports #6 in Reporting Software 8.6/10 Pricing on request · 30-day trial Free trial✓ 2 of 2 features Visit Bold Reports

• Zendesk Explore fits best

  Zendesk customers reporting on service operations

• Bold Reports fits best

  Embedded enterprise reporting deployments

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Side by side

Feature	Zendesk Explore 8.8/10 Visit ↗	Bold Reports 8.6/10 Visit ↗
At a glance
Editor score	8.8	8.6
Ranking	#4 in Reporting Software	#6 in Reporting Software
Best for	Zendesk customers reporting on service operations	Embedded enterprise reporting deployments
Pricing model	Paid	Paid
Starting price	$19/user/mo	—
Free plan	—	—
Free trial	14 days	30 days
Free trial length	14 days	30 days · no card needed
Deployment	Cloud	Cloud, Self-hosted
Platforms	Web	Web, Windows, Linux
Support	Email, Live chat, Phone, Tickets, Docs	Live chat, Tickets, Docs
Compliance	SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS, SSO/SAML, 2FA	SOC 2, ISO 27001, GDPR, HIPAA, SSO/SAML
Built for	Small business, Mid-market, Enterprise	Mid-market, Enterprise
Features Zendesk Explore 2/2 · Bold Reports 2/2
Interactive reports	✓	✓
Scheduled delivery	✓	✓
Specs
Report access	Web_and_download	Web_and_download
Distribution channels	Multi_channel	Multi_channel
Data source connectors	Not checked yet	25 connectors
Viewer limit	Not checked yet	Not checked yet
Our review
Pros	Prebuilt, custom, historical, and real-time service reporting Scheduled dashboard delivery, exports, and interactive viewing Role-based access plus natural-language Quick Reports	Paginated, interactive, pixel-perfect, RDL, and RDLC reporting Embedded viewers, SDKs, REST APIs, and embed URLs Cloud, private cloud, and air-gapped on-premises deployment options
Cons	Requires a paid Support or Suite bundle Capabilities vary across Lite, Professional, and Enterprise tiers Focused on service operations rather than broad business reporting	Pricing is quote-based across all deployment editions There is no free plan Listed integration coverage includes CData
Our verdict	Zendesk Explore is a cloud reporting and analytics product for customer service teams. It combines prebuilt dashboards with custom reports and dashboards, historical reporting, real-time service monitoring, interactive viewing, exports,… Read the review →	Bold Reports is a reporting platform for organizations and software teams that need paginated, pixel-perfect, interactive, and embedded reports. It supports browser-based drag-and-drop design, native RDL and RDLC files, report scheduling,… Read the review →

Strengths and trade-offs

• Zendesk Explore — where it wins

  • Prebuilt, custom, historical, and real-time service reporting
  • Scheduled dashboard delivery, exports, and interactive viewing
  • Role-based access plus natural-language Quick Reports

  Where it doesn't

  • Requires a paid Support or Suite bundle
  • Capabilities vary across Lite, Professional, and Enterprise tiers
  • Focused on service operations rather than broad business reporting

• Bold Reports — where it wins

  • Paginated, interactive, pixel-perfect, RDL, and RDLC reporting
  • Embedded viewers, SDKs, REST APIs, and embed URLs
  • Cloud, private cloud, and air-gapped on-premises deployment options

  Where it doesn't

  • Pricing is quote-based across all deployment editions
  • There is no free plan
  • Listed integration coverage includes CData

• Zendesk Explore8.8/10 · 14-day trial

  A service-focused reporting layer for Zendesk teams that need dashboards, monitoring, and delivery.

  Try Zendesk ExploreFull verdict →
• Bold Reports8.6/10 · Pricing on request · 30-day trial

  A deployment-flexible reporting platform for embedded, paginated, and interactive enterprise reports.

  Visit Bold ReportsFull verdict →