Vivantio vs HaloITSM

Vivantio8.3Visit HaloITSM8.2Visit

Higher score Vivantio #10 in Enterprise Service Management Software 8.3/10 Paid ✓ 6 of 6 features Visit Vivantio

vs

HaloITSM #11 in Enterprise Service Management Software 8.2/10 30-day trial Free trial✓ 6 of 6 features Visit HaloITSM

• Vivantio fits best

  Departments wanting straightforward cross-functional ITSM

• HaloITSM fits best

  Multi-department teams wanting polished ITSM

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Side by side

Feature	Vivantio 8.3/10 Visit ↗	HaloITSM 8.2/10 Visit ↗
At a glance
Editor score	8.3	8.2
Ranking	#10 in Enterprise Service Management Software	#11 in Enterprise Service Management Software
Best for	Departments wanting straightforward cross-functional ITSM	Multi-department teams wanting polished ITSM
Pricing model	Paid	Paid
Starting price	$49/user/mo	£66/user/mo
Free plan	—	—
Free trial	—	30 days
Deployment	Cloud	Cloud, Self-hosted
Platforms	Web	Web, iOS, Android
Compliance	SOC 2, ISO 27001, HIPAA	SOC 2, ISO 27001, GDPR, HIPAA
Integrations	600+ integrations	250+ integrations
Built for	Small business, Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features Vivantio 6/6 · HaloITSM 6/6
Non-IT departments	✓	✓
Service catalog	✓	✓
Workflow automation	✓	✓
Employee portal	✓	✓
Knowledge base	✓	✓
Asset management	✓	✓
Specs
Deployment	Cloud	Both
Our review
Pros	Covers ITIL processes, catalogs, workflows, CMDB, assets, and reporting Supports HR, Facilities, Finance, customer service, and IT teams Includes 600+ integrations, full API access, and AI capabilities	Covers IT, HR, Facilities, Finance, Legal and other service teams Includes catalogs, workflows, portals, knowledge, assets, SLAs and AI Supports web, iOS, Android and API access with major integrations
Cons	No free plan is available Cloud deployment may not suit organizations requiring another model Pricing applies to technical agents rather than all end users	The displayed £66 price is billed annually per user Onboarding packages are required at a bespoke cost Its broad feature set may exceed the needs of single-team ITSM buyers
Our verdict	Vivantio is a cloud service management platform for IT, HR, Facilities, Finance, customer service, and other service teams. It combines ITIL incident, problem, change, and service request management with department-specific catalogs,… Read the review →	HaloITSM is an enterprise service management platform for IT, HR, Facilities, Finance, Legal and other service teams. It brings incident, problem and change management together with multi-department service catalogs, no-code workflows,… Read the review →

Strengths and trade-offs

• Vivantio — where it wins

  • Covers ITIL processes, catalogs, workflows, CMDB, assets, and reporting
  • Supports HR, Facilities, Finance, customer service, and IT teams
  • Includes 600+ integrations, full API access, and AI capabilities

  Where it doesn't

  • No free plan is available
  • Cloud deployment may not suit organizations requiring another model
  • Pricing applies to technical agents rather than all end users

• HaloITSM — where it wins

  • Covers IT, HR, Facilities, Finance, Legal and other service teams
  • Includes catalogs, workflows, portals, knowledge, assets, SLAs and AI
  • Supports web, iOS, Android and API access with major integrations

  Where it doesn't

  • The displayed £66 price is billed annually per user
  • Onboarding packages are required at a bespoke cost
  • Its broad feature set may exceed the needs of single-team ITSM buyers

• Vivantio8.3/10 · Paid

  A cloud ESM platform with broad ITSM, automation, and cross-department service coverage.

  Visit VivantioFull verdict →
• HaloITSM8.2/10 · 30-day trial

  A broad ITSM and ESM platform for teams that need multi-department service operations.

  Visit HaloITSMFull verdict →