SysAid vs Zammad

SysAid8.7Visit Zammad8.6Visit

Higher score SysAid #7 in IT Help Desk Software 8.7/10 Paid ✓ 7 of 7 features Visit SysAid

vs

Zammad #8 in IT Help Desk Software 8.6/10 Open source · 30-day trial Free planFree trial✓ 4 of 7 features Visit Zammad

• SysAid fits best

  AI-heavy enterprise service desks

• Zammad fits best

  Low-cost open-source ticketing

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Side by side

Feature	SysAid 8.7/10 Visit ↗	Zammad 8.6/10 Visit ↗
At a glance
Editor score	8.7	8.6
Ranking	#7 in IT Help Desk Software	#8 in IT Help Desk Software
Best for	AI-heavy enterprise service desks	Low-cost open-source ticketing
Pricing model	Paid	Paid
Starting price	$89/user/mo	€7/seat/mo
Free plan	—	✓ (best)
Free trial	—	30 days
Deployment	Cloud, Self-hosted, Mobile	Cloud, Self-hosted, Browser extension
Platforms	Web, iOS, Android	Web, Linux
Support	Email, Live chat, Tickets, Community, Docs	Email, Phone, Docs
Compliance	SOC 2, ISO 27001, GDPR, SSO/SAML, 2FA	ISO 27001, GDPR, 2FA
Integrations	1,000+ integrations	7 integrations
Built for	Small business, Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features SysAid 7/7 · Zammad 4/7
SLA management	✓	✓
Knowledge base	✓	✓
Employee portal	✓	✓
Asset management	✓ (best)	Not checked yet
Single sign-on	✓	✓
Approval workflows	✓ (best)	Not checked yet
Mobile apps	✓ (best)	Not checked yet
Our review
Pros	Covers incident, request, change, and problem management Combines assets, CMDB, workflows, approvals, SLAs, and analytics Offers AI Copilot, AI agents, chatbot, mobile apps, and self-service	Open-source ticketing with macros, triggers, templates, and escalation tools Knowledge base, customer interface, SLAs, SSO, and REST API included Self-hosted deployment plus broad channel and integration support
Cons	Professional is listed at 89 per agent per month, billed monthly No free plan is offered Enterprise pricing is custom and starts at 20 agents	No free plan; hosted pricing starts at €7 per agent monthly on annual billing Native mobile apps are not included; the product offers a responsive mobile view Approval workflows and some broader service-management capabilities are limited
Our verdict	SysAid is an IT service management and help desk platform for internal IT teams and service organizations. It brings incident, request, change, and problem management together with service-level management, knowledge resources, asset… Read the review →	Zammad is an open-source help desk and ticketing platform for customer service, IT support, and internal operations teams. It centralizes requests from email, web forms, SMS, chat, Telegram, WhatsApp, and other channels, with ticket… Read the review →

Strengths and trade-offs

• SysAid — where it wins

  • Covers incident, request, change, and problem management
  • Combines assets, CMDB, workflows, approvals, SLAs, and analytics
  • Offers AI Copilot, AI agents, chatbot, mobile apps, and self-service

  Where it doesn't

  • Professional is listed at 89 per agent per month, billed monthly
  • No free plan is offered
  • Enterprise pricing is custom and starts at 20 agents

• Zammad — where it wins

  • Open-source ticketing with macros, triggers, templates, and escalation tools
  • Knowledge base, customer interface, SLAs, SSO, and REST API included
  • Self-hosted deployment plus broad channel and integration support

  Where it doesn't

  • No free plan; hosted pricing starts at €7 per agent monthly on annual billing
  • Native mobile apps are not included; the product offers a responsive mobile view
  • Approval workflows and some broader service-management capabilities are limited

• SysAid8.7/10 · Paid

  A broad, AI-heavy service desk for enterprises that can justify its 89-per-agent starting price.

  Visit SysAidFull verdict →
• Zammad8.6/10 · Open source · 30-day trial

  A low-cost open-source help desk with strong ticketing, workflows, SLAs, and self-service tools.

  Visit ZammadFull verdict →