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Head-to-head · Social Media Monitoring & Listening Software

Sprinklr Insights vs SentiOne Listen

  • Updated Oct 2026
  • Both researched from official sources
  • 2 checks side by side
Higher score Sprinklr Insights #3 in Social Media Monitoring & Listening Software 9.2/10 Pricing on request ✓ 1 of 2 features Visit site
SentiOne Listen #7 in Social Media Monitoring & Listening Software 8.5/10 Paid ✓ 1 of 2 features Visit SentiOne

Sprinklr Insights leads on 0 checks, SentiOne Listen on 0, and 2 are even. Who comes out ahead on the 2 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreSprinklr Insights · 9.2/10

Sprinklr Insights scores higher on our rubric for social media monitoring & listening software: 9.2 against 8.5 out of 10; our editors rank them #3 and #7.

Sprinklr Insights is the better fit for enterprise omnichannel insights. SentiOne Listen is the better fit for teams tracking reputation across social and web sources.

  • Sprinklr Insights fits best

    Enterprise omnichannel insights

  • SentiOne Listen fits best

    Teams tracking reputation across social and web sources

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Side by side

Feature Sprinklr Insights 9.2/10 Visit ↗ SentiOne Listen 8.5/10 Visit ↗
At a glance
Editor score 9.2 8.5
Ranking #3 in Social Media Monitoring & Listening Software #7 in Social Media Monitoring & Listening Software
Best for Enterprise omnichannel insights Teams tracking reputation across social and web sources
Pricing model Paid Paid
Starting price Pricing on request $199/mo
Free plan Not checked yet —
Free trial — —
Deployment Cloud Cloud
Platforms Web Web
Integrations 100+ integrations 7 integrations
Features Sprinklr Insights 1/2 · SentiOne Listen 1/2
Real-time alerts Not checked yet Not checked yet
Sentiment analysis ✓ ✓
Specs
Networks supported Not checked yet Not checked yet
Monitored keywords Not checked yet Not checked yet
Historical data Not checked yet Not checked yet
Report export formats Not checked yet Not checked yet
Users included Not checked yet Not checked yet
Our review
Pros
  • Monitors social signals across more than 30 channels
  • Combines sentiment, emotion, urgency, and intent analysis
  • Adds crisis alerts, visual monitoring, and AI-generated summaries
  • Monitors social, forums, blogs, news, reviews, e-commerce, and websites
  • Combines sentiment, share of voice, trends, and crisis detection
  • AI summaries, dashboards, exports, email alerts, and a public API
Cons
  • Pricing requires a sales conversation instead of published plans
  • Documentation is the stated support channel
  • Retention terms are contracted entitlements that vary by agreement
  • Social starts at $199 per month for one project, language, and user
  • History is one month on Social and Realtime plans
  • Email is the listed alert channel
Our verdict

Sprinklr Insights is a cloud consumer intelligence platform for enterprise and mid-market organizations. It brings together social listening, brand and keyword monitoring, competitive intelligence, crisis management, voice-of-the-customer…

Read the review →

SentiOne Listen collects publicly available mentions across social networks, forums, blogs, news portals, review platforms, e-commerce sources, and other websites. It is aimed at marketing, PR, customer experience, research, e-commerce,…

Read the review →
  1. Sprinklr InsightsSocial Media Monitoring & Listening Software 9.2Pricing on request
  2. SentiOne ListenSocial Media Monitoring & Listening Software 8.5Paid

Strengths and trade-offs

  • Sprinklr Insights — where it wins

    • Monitors social signals across more than 30 channels
    • Combines sentiment, emotion, urgency, and intent analysis
    • Adds crisis alerts, visual monitoring, and AI-generated summaries

    Where it doesn't

    • Pricing requires a sales conversation instead of published plans
    • Documentation is the stated support channel
    • Retention terms are contracted entitlements that vary by agreement

  • SentiOne Listen — where it wins

    • Monitors social, forums, blogs, news, reviews, e-commerce, and websites
    • Combines sentiment, share of voice, trends, and crisis detection
    • AI summaries, dashboards, exports, email alerts, and a public API

    Where it doesn't

    • Social starts at $199 per month for one project, language, and user
    • History is one month on Social and Realtime plans
    • Email is the listed alert channel
  • Sprinklr Insights9.2/10 · Pricing on request

    Enterprise listening with broad channel coverage, advanced analysis, and crisis monitoring.

    Visit siteFull verdict →
  • SentiOne Listen8.5/10 · Paid

    Broad-source listening with crisis alerts, sentiment analysis, and monthly plans from $199.

    Visit SentiOneFull verdict →

More comparisons

All social media monitoring & listening software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update