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Head-to-head · ERM Software

ServiceNow Operational Risk Management vs NAVEX One

  • Updated Oct 2026
  • Both researched from official sources
  • 5 checks side by side
Higher score ServiceNow Operational Risk Management #3 in ERM Software 9.0/10 Pricing on request ✓ 3 of 5 features Visit ServiceNow
NAVEX One #7 in ERM Software 8.6/10 Pricing on request ✓ 0 of 5 features Visit NAVEX

ServiceNow Operational Risk Management leads on 0 checks, NAVEX One on 0, and 5 are even. Who comes out ahead on the 5 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreServiceNow Operational Risk Management · 9.0/10
  • Most featuresServiceNow Operational Risk Management · 3 of 5

ServiceNow Operational Risk Management scores higher on our rubric for erm software: 9.0 against 8.6 out of 10; our editors rank them #3 and #7.

ServiceNow Operational Risk Management is the better fit for enterprise operational-risk programs. NAVEX One is the better fit for organizations combining ERM and compliance.

  • ServiceNow Operational Risk Management fits best

    Enterprise operational-risk programs

  • NAVEX One fits best

    Organizations combining ERM and compliance

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Side by side

Feature ServiceNow Operational Risk Management 9.0/10 Visit ↗ NAVEX One 8.6/10 Visit ↗
At a glance
Editor score 9.0 8.6
Ranking #3 in ERM Software #7 in ERM Software
Best for Enterprise operational-risk programs Organizations combining ERM and compliance
Pricing model Paid Paid
Starting price Pricing on request Pricing on request
Free plan Not checked yet Not checked yet
Free trial — —
Deployment Cloud Cloud
Platforms Web, iOS, Android Web
Support Community, Docs Phone, Community · 24/7
Built for Enterprise Small business, Mid-market, Enterprise
Features ServiceNow Operational Risk Management 3/5 · NAVEX One 0/5
Risk register ✓ (best) Not checked yet
Compliance management ✓ (best) Not checked yet
Third-party risk — Not checked yet
Incident management ✓ (best) Not checked yet
Business continuity — Not checked yet
Specs
Deployment Cloud Not checked yet
Our review
Pros
  • Tracks inherent risk, control effectiveness and residual risk in self-assessments
  • Combines control testing plans, selected samples and a central repository
  • Connects incident capture with root-cause tracking and remedial-action workflows
  • Maps requirements, controls, risks, policies and procedures
  • Connects evidence collection with audit trails and reporting
  • Includes third-party diligence and regulatory change workflows
Cons
  • Pricing requires a sales conversation
  • Third-party risk is addressed by a separate ServiceNow product
  • Business continuity is addressed by a separate ServiceNow product
  • Pricing is tailored and requires contacting sales
  • Broad scope may exceed the needs of teams seeking a narrow tool
  • Deployment is cloud-based
Our verdict

Operational Risk Management brings risk and control work into a cloud application for enterprise programs. It covers self-assessments, control testing, continuous monitoring, incident capture and reporting, with workflows for remediation…

Read the review →

NAVEX One brings governance, risk and compliance work into a cloud platform for compliance, legal, HR, security and risk teams. It centralizes data and connects requirement, control, risk, policy and procedure mapping with evidence,…

Read the review →
  1. ServiceNow Operational Risk ManagementERM Software 9.0Pricing on request
  2. NAVEX OneERM Software 8.6Pricing on request

Strengths and trade-offs

  • ServiceNow Operational Risk Management — where it wins

    • Tracks inherent risk, control effectiveness and residual risk in self-assessments
    • Combines control testing plans, selected samples and a central repository
    • Connects incident capture with root-cause tracking and remedial-action workflows

    Where it doesn't

    • Pricing requires a sales conversation
    • Third-party risk is addressed by a separate ServiceNow product
    • Business continuity is addressed by a separate ServiceNow product

  • NAVEX One — where it wins

    • Maps requirements, controls, risks, policies and procedures
    • Connects evidence collection with audit trails and reporting
    • Includes third-party diligence and regulatory change workflows

    Where it doesn't

    • Pricing is tailored and requires contacting sales
    • Broad scope may exceed the needs of teams seeking a narrow tool
    • Deployment is cloud-based
  • ServiceNow Operational Risk Management9.0/10 · Pricing on request

    An enterprise risk suite for assessments, control monitoring, incidents and remediation.

    Visit ServiceNowFull verdict →
  • NAVEX One8.6/10 · Pricing on request

    Connect compliance evidence, risk assessments, workflows and third-party oversight.

    Visit NAVEXFull verdict →

More comparisons

All ERM software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update