ServiceNow Enterprise Service Management vs Vivantio

ServiceNow Enterprise Service Management9.4Visit Vivantio8.3Visit

Higher score ServiceNow Enterprise Service Management #1 in Enterprise Service Management Software 9.4/10 Pricing on request ✓ 5 of 6 features Visit ServiceNow

vs

Vivantio #10 in Enterprise Service Management Software 8.3/10 Paid ✓ 6 of 6 features Visit Vivantio

• ServiceNow Enterprise Service Management fits best

  Enterprises standardizing services across departments

• Vivantio fits best

  Departments wanting straightforward cross-functional ITSM

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Side by side

Feature	ServiceNow Enterprise Service Management 9.4/10 Visit ↗	Vivantio 8.3/10 Visit ↗
At a glance
Editor score	9.4	8.3
Ranking	#1 in Enterprise Service Management Software	#10 in Enterprise Service Management Software
Best for	Enterprises standardizing services across departments	Departments wanting straightforward cross-functional ITSM
Pricing model	Paid	Paid
Starting price	Pricing on request	$49/user/mo
Free plan	Not checked yet	—
Free trial	—	—
Deployment	Cloud	Cloud
Platforms	Web, iOS, Android	Web
Compliance	SOC 2, ISO 27001, GDPR	SOC 2, ISO 27001, HIPAA
Built for	Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features ServiceNow Enterprise Service Management 5/6 · Vivantio 6/6
Non-IT departments	✓	✓
Service catalog	✓	✓
Workflow automation	✓	✓
Employee portal	✓	✓
Knowledge base	✓	✓
Asset management	Not checked yet	✓ (best)
Specs
Deployment	Cloud	Cloud
Our review
Pros	Unifies IT, HR, finance, legal, and other service domains Combines catalogs, self-service, knowledge, routing, and automation Adds AI agents, analytics, and mobile apps to shared workflows	Covers ITIL processes, catalogs, workflows, CMDB, assets, and reporting Supports HR, Facilities, Finance, customer service, and IT teams Includes 600+ integrations, full API access, and AI capabilities
Cons	Enterprise pricing requires a sales engagement Cloud deployment may not suit organizations needing other deployment models Its breadth may exceed the needs of a single-department service team	No free plan is available Cloud deployment may not suit organizations requiring another model Pricing applies to technical agents rather than all end users
Our verdict	ServiceNow Enterprise Service Management brings IT, HR, finance, legal, workplace services, procurement, and related functions into a shared cloud platform. It is designed for enterprises that want one service experience across departments… Read the review →	Vivantio is a cloud service management platform for IT, HR, Facilities, Finance, customer service, and other service teams. It combines ITIL incident, problem, change, and service request management with department-specific catalogs,… Read the review →

Strengths and trade-offs

• ServiceNow Enterprise Service Management — where it wins

  • Unifies IT, HR, finance, legal, and other service domains
  • Combines catalogs, self-service, knowledge, routing, and automation
  • Adds AI agents, analytics, and mobile apps to shared workflows

  Where it doesn't

  • Enterprise pricing requires a sales engagement
  • Cloud deployment may not suit organizations needing other deployment models
  • Its breadth may exceed the needs of a single-department service team

• Vivantio — where it wins

  • Covers ITIL processes, catalogs, workflows, CMDB, assets, and reporting
  • Supports HR, Facilities, Finance, customer service, and IT teams
  • Includes 600+ integrations, full API access, and AI capabilities

  Where it doesn't

  • No free plan is available
  • Cloud deployment may not suit organizations requiring another model
  • Pricing applies to technical agents rather than all end users

• ServiceNow Enterprise Service Management9.4/10 · Pricing on request

  A cloud platform for unifying service delivery across enterprise functions.

  Visit ServiceNowFull verdict →
• Vivantio8.3/10 · Paid

  A cloud ESM platform with broad ITSM, automation, and cross-department service coverage.

  Visit VivantioFull verdict →